Customer Service Administrator — 1 Day WFH (Permanent)

Sharp & Carter; Victoria; Hybrid; AUD 65,000 - 67,000; Full time

Benefits offered by this job

1 day WFH after training

Full-time permanent position

Job summary

Sharp & Carter is seeking a Customer Service Administrator to join a well-established organisation within the healthcare and medical products industry. The role offers long-term stability in a collaborative team, supporting customers through the order process and providing admin support across the business.

You’ll be part of a friendly, capable team, with responsibilities spanning order entry, inquiries, and database maintenance, plus a one-day work-from-home option once fully trained.

Qualifications

• Previous experience in customer service, administration or a sales support environment.
• Strong attention to detail and accuracy.
• Experience working with order entry, invoicing or inventory systems.
• Strong numerical and analytical skills.
• Proficiency across Microsoft Office, particularly Outlook, Word and Excel.

Responsibilities

• Responding to customer enquiries via phone and email and assisting with requests
• Accurately processing sales orders across multiple channels
• Reviewing customer orders and actioning any outstanding requirements
• Communicating with customers regarding order status, ETAs and backorders
• Investigating customer queries and assisting with credit notes, returns, product complaints and replacement requests
• Preparing and processing credit, return and replacement requests following internal approval
• Maintaining accurate customer service databases and records
• Completing digital filing of customer queries, purchase orders and other documentation
• Providing general assistance to customers and internal Sales Representatives
• Supporting the wider team with general administration as required

Skills

Customer service

Administration

Attention to detail

Communication

Problem solving

Time management

Independent work

Tools

Microsoft Office

Outlook

Word

Excel

Order entry systems

Job description

Sharp & Carter is seeking a Customer Service Administrator to join a well-established organisation within the healthcare and medical products industry. The role offers long-term stability in a collaborative team, supporting customers through the order process and providing admin support across the business.

You’ll be part of a friendly, capable team, with responsibilities spanning order entry, inquiries, and database maintenance, plus a one-day work-from-home option once fully trained.