Customer Service Administrator

Steel-Line Garage Doors; Coffs Harbour City Council; On-site; AUD 30,000 - 42,000; Part time

Job summary

Steel-Line Garage Doors in Coffs Harbour is seeking a part-time Customer Service Administrator for 3 days a week (Mon, Tue and Fri). The candidate should have 2–3 years of administration experience and demonstrate strong problem solving, time management and interpersonal skills.

Duties include handling debtors and creditors, coding invoices, processing delivery dockets, invoicing customers, accurate data entry, scheduling appointments, filing documents and managing office mail, in line with Head

Qualifications

• 2–3 years of administration experience.
• Strong technical and problem solving skills with prioritization.
• Good time management.
• Interpersonal skills.
• Sound coordination and communication skills.
• Computer skills are essential.

Responsibilities

• Receive and direct telephone calls and relay messages with accuracy, clarity and confidentiality.
• Handle Debtors and Creditors function for the branch including coding invoices, requesting proof of delivery dockets, matching invoices with cheques and EFT payments, chasing payments and sending supplier invoices to Head Office.
• Complete, print and post invoices to customers.
• Ensure that all data entry is done with a high level of accuracy.
• Create appointment schedules where necessary.
• Ensure proper filing of documents.
• Receive and collate mail addressed to the office and forward to Head Office weekly.
• Archive records in line with legislative requirements.
• Adhere to organisational rules, policies and procedures and understand internal computer systems.
• Perform other reasonable duties as required by management.

Skills

Admin experience

Strong problem solving

Time management

Interpersonal skills

Coordination

Computer skills

Job description

BX Bunka Australia, specifically Steel Line Garage Doors, is looking for a competent individual to fill the role of Customer Service Administratorrole on a part-time basis- 3 days a week - Monday, Tuesday and Friday initially. Working out of our Coffs Harbor office, the successful incumbent will need to possess the following;

Requirements

• Have a level of skill commensurate with 2 to 3 years of administration experience.
• Requires strong technical and problem solving skills, and setting of priorities.
• Required to exercise good time management
• Requires interpersonal skills
• Should possess sound coordination and communication skills,
• Computer skills are essential.

Duties

• Receive and direct telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
• Perform the Debtors and Creditors function for the branch including, coding invoices, requesting proof of delivery dockets, matching invoices with cheques and EFT payments chasing payments and ensuring suppliers invoices are sent to Head Office in a timely manner
• Complete, print and post invoices to customers
• Ensure that all Data entry is done with a high level of accuracy
• Create appointment schedules where necessary.
• Ensure the proper filing of documents.
• Function as the receiver of all mail addressed to the office and collate all mail that needs to be sent to Head Office on weekly basis.
• Archive records with line with legislative requirements
• Be aware and adhere closely to the rules and regulations, policies and procedures of the organisation and familiarise yourself with internal Computer systems.
• Perform other reasonable duties as required by your manager.