Customer Service Administrator

Jotun Dekorativ Marketing; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Jotun Australia Pty. Ltd. is seeking a Customer Service Administrator to process orders, verify pricing, and coordinate with warehousing to support on-time delivery.

The role reports to the Customer Service Supervisor and requires accurate data entry and strong communication with customers and internal teams. The successful candidate will have 1–2 years in administration or customer service, a keen eye for detail, and the ability to work well in a fast-paced team.

Qualifications

• 1–2 years admin experience
• Experience in Customer Service/Call Centre is highly regarded
• Attention to detail and sense of urgency
• Excellent interpersonal and communication skills
• Strong work ethic and initiative; be a good team-player
• Applicant with a relevant tertiary degree is desirable
• Must hold full working rights

Responsibilities

• Process and verify customer orders accurately and promptly
• Receive and enter orders for collection or delivery and ensure proper document flow
• Coordinate with warehouse on deliveries and follow up on reports
• Dispatch invoices and credit notes and ensure timely delivery
• Enter inventory transactions and verify pricing with POs/ SOs
• Resolve invoice inquiries and discrepancies with customers or partners
• Collaborate with Finance to settle disputed credits and pricing
• Log customer complaints and ensure pricing adherence

Skills

Attention to detail

Interpersonal skills

Team player

Communication skills

Education

Tertiary degree

Job description

SUMMARY OF THE ROLE

We are now inviting applications from interested candidates for Customer Service Administrator, based in our Derrimut head office. The role will be responsible for processing customer orders by entering in the system to ensure orders and invoices are processed in an accurate and efficient manner resulting in the best service possible to the customer. The position will report to the Customer Service Supervisor.

Responsibilities

• Process and verify the accuracy of orders from customers in a timely and efficient manner to ensure that Jotun’s on time delivery performance objective is achieved.
• Receive and enter orders for collection or delivery and make sure that proper control of documents flow is achieved.
• Follow-up with warehouse for all customer report of deliveries.
• Dispatch invoices and credit notes to customers and follow up to ensure they are received on time in full.
• Perform the data entry of inventory transactions
• Verify, enter and review system prices accurately with the customer’s purchase orders and sales orders. Attach other relevant documents if required.
• Process customer returns according to established Jotun’s Guideline and Procedure.
• Ensure information on orders is accurate to facilitate invoice processing.
• Resolve invoice inquiries and discrepancies from customer or partners.
• Work closely with Finance Department to resolve disputed credit items.
• Ensure all exception and promotion customer pricing follow Jotun’s guidelines.
• Log customer complaints in the company’s customer complaint database.

Skills and job requirements

• Possess 1-2 years’ experience within administration field, exposure to Customer Service/ Call Centre role would be highly regarded
• Attention to detail and sense of urgency are needed
• Possess excellent interpersonal and communication skills
• Possess a strong work ethic and initiative, be a good team-player and communicator
• Applicant with a relevant tertiary degree is desirable
• Must hold full working rights

What We Offer

We are a fast-growing paint company with proven financial success. Career development encompassing on-the-job experiences and Jotun Academy, our in-house development academy. Best-in-class paint products that are unparalleled in quality. We are a values-driven organization where Respect, Loyalty, Care and Boldness are core to the culture and success of our organization.

Jotun Australia is an Equal Opportunity Employer supporting inclusion and diversity in the workplace.

POSITION INFORMATION

Company: Jotun Australia Pty. Ltd.

Contract Type: Regular Time Type: Full time

CLOSING DATE (dd.mm.yyyy): 05.11.2026

WHO WE ARE

Seeing a prominent market in South East Asia (SEAP), Jotun opened its first factory in Thailand in 1968. Rapid economic development in the region led to new companies and factories in countries such as Singapore, Malaysia, Indonesia, Vietnam, Philippines, Myanmar, Cambodia and Australia. Jotun SEAP has been awarded a Korn Ferry Engaged Performance Award for year 2019, in recognition of achieving a best-in-class level of “Enablement”. We are proud to have an incredibly diversified region with more than 2,000 employees that come from different nationality and background, working together in delivering profitable growth. Throughout our history, we have focused in providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness. Jotun Australia Pty Ltd was established in 1990, starting business operations in Brooklyn, Victoria with the focus in Performance Coatings comprising of Protective , Marine and Powder Coatings. Over the past years, Jotun successfully extended its sales and distribution office in 6 locations in Melbourne, Sydney, Newcastle, Brisbane, Perth and Adelaide. Our business thrusts are focused in strengthening our nationwide presence in performance coatings while continue the focus in people development. Jotun Australia aims to strengthen the Jotun Group’s position in the region through ambitious market growth plans, focusing on innovation, efficiency and profitability in an exciting period of opportunity. Visit our Career Page to know more about life at Jotun. Jotun’s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination. If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this. Jotun is one of the world’s leading manufacturers of decorative paints, marine, protective, and powder coatings. The Group has 68 companies and 40 production facilities globally, and over 10 933 employees. Jotun products are available in more than 100 countries through own subsidiaries, joint ventures, branch offices, dealers and distributors. The Jotun Group’s sales in 2025 was NOK 34.3 billion. The Jotun Group is organised into four segments and five geographical regions, and has its head office in Sandefjord, Norway. Find out what life at Jotun is like. Meet some of your colleagues and get a feeling for the company culture. Jotun believes that paints and coatings play a key role in a sustainable future. We strive to act responsibly in everything we do, and protect property with a minimum environmental impact. We embrace responsibility for our employees and the societies where we operate. With a strong corporate culture and sound values, we create a safe, diverse and inclusive workplace where people can grow. In addition, Jotun strives to make a positive impact through community initiatives and collaboration