Customer Service & Administration Team Lead — Drive Excellence

201 KONE Elevators Pty Ltd; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Career development opportunities

Collaborative working environment

Free onsite undercover parking

Gym access

Job summary

KONE is seeking a Customer Service & Administration Team Leader in Mascot, Sydney, to lead and develop a high-performing team delivering exceptional service to internal and external customers.

You will report to the National Customer Service & Administration Manager, driving strategy execution, monitoring KPI/SLA targets, and continuously improving processes while maintaining compliance with global procedures.

Qualifications

• Experience leading a busy customer-focused team with KPI/SLA ownership.
• Background in customer service and/or administration environments.
• Strong attention to detail and process discipline.

Responsibilities

• Lead, coach, and develop the Customer Service & Administration team to deliver outstanding customer outcomes.
• Drive the successful implementation of the organisation's customer service and administration strategies.
• Monitor team performance and ensure KPI and SLA targets are consistently achieved.
• Foster a collaborative and supportive team culture through effective communication and information sharing.
• Analyse data, identify trends, and implement process improvements that enhance the customer experience.
• Provide regular updates, insights, and performance reports to management.

Skills

People leadership

Customer service

Administration

Process improvement

Communication

SAP

Tools

Microsoft Office

SAP

Salesforce

Job description

KONE is seeking a Customer Service & Administration Team Leader in Mascot, Sydney, to lead and develop a high-performing team delivering exceptional service to internal and external customers.

You will report to the National Customer Service & Administration Manager, driving strategy execution, monitoring KPI/SLA targets, and continuously improving processes while maintaining compliance with global procedures.