Field Service Lead - Sydney (Base + Car + Incentives)

201 KONE Elevators Pty Ltd; Sydney; Sur place; AUD 120 000 - 170 000; Plein temps

Avantages offerts par ce poste

Career progression

Learning & development

High-performing team

Total rewards

Cutting-edge technology

Résumé du poste

KONE is seeking a Field Service Manager in Sydney, NSW to lead field operations, coordinate service activities, and build strong customer relationships. You will support technicians, manage resources, and drive performance, safety and quality across the service team.

The role emphasizes building enduring customer partnerships, delivering exceptional service experiences, and leading through clear communication and engagement within a global organisation.

Qualifications

• Experience in customer-facing leadership roles within service or operations environments.
• Outstanding communication skills with ability to influence stakeholders.
• Strong customer mindset with high emotional intelligence.
• Sound commercial understanding and appreciation of how customer experience drives business performance.
• Full driver's license required.

Responsabilités

• Act as the primary point of connection for a portfolio of customers, ensuring clear, proactive and professional communication.
• Plan, prioritise and coordinate maintenance and repair activities across the technician team to deliver on customer expectations.
• Lead, coordinate and run day-to-day activities of an established team of technicians, including planning, performance and development.
• Spend time in the field building strong relationships and gaining a deep understanding of customer needs.
• Own customer relationships to support retention and long-term growth of service partnerships.
• Identify opportunities to add value for customers by aligning service delivery to evolving needs.
• Partner with internal sales and service teams to ensure customer solutions are delivered seamlessly.
• Use customer insight and feedback to drive continuous improvement and sustainable growth.
• Champion safety, quality and consistent ways of working across the service team.

Connaissances

Leadership

Communication

Customer focus

Stakeholder mgmt

Safety mindset

Description du poste

KONE is seeking a Field Service Manager in Sydney, NSW to lead field operations, coordinate service activities, and build strong customer relationships. You will support technicians, manage resources, and drive performance, safety and quality across the service team.

The role emphasizes building enduring customer partnerships, delivering exceptional service experiences, and leading through clear communication and engagement within a global organisation.