Customer Service & Administration Officer

Nickel Recruitment; Melbourne; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

Salary 70k AUD + superannuation, nego

Job summary

Nickel Recruitment in Heidelberg (Melbourne area) is seeking a Customer Service & Scheduling Officer for a busy airconditioning services business. You will be the main contact for customers, coordinating service and repair bookings, liaising with technicians and providing general administrative support.

This hands-on role is not a call centre; you will own customer enquiries from initial booking to completion, build relationships, schedule efficiently, and contribute to the day-to-day operations

Qualifications

• Previous experience in customer service or administration.
• Strong written and verbal communication skills.
• Excellent organisational skills and the ability to manage competing priorities.
• Confidence communicating with customers and coordinating with a team.
• Good computer skills, particularly Microsoft Outlook, Word and Excel.
• A proactive approach and the ability to take ownership of tasks.
• A positive, practical and team-oriented attitude.

Responsibilities

• Coordinating and scheduling service, maintenance and repair jobs.
• Liaising with customers and technicians to arrange appointments and manage schedules.
• Responding to customer enquiries via telephone and email.
• Providing updates to customers and ensuring their needs are well managed.
• Preparing quotes for additional works and repairs.
• Assisting with job administration, ensuring work orders are completed and invoiced.
• Providing general administration and operational support to the team.
• Helping ensure the day-to-day service operation runs efficiently.

Job description

Customer Service & Administration Officer

A varied customer service and administration role - no call centre environment!

Are you an organised, customer-focused person who enjoys being busy, solving problems and keeping things running smoothly?

We are seeking a Customer Service & Scheduling Officer to join a well-established airconditioning services business based in Heidelberg.

Working within a small, friendly team, you will be the key point of contact for customers, coordinating service and repair bookings, liaising with technicians and providing general administrative support.

This is a hands-on, varied role where you will build relationships with customers and technicians and play an important part in the day-to-day operations of the business.

Importantly, this is not a call centre role. You will have the opportunity to develop relationships, take ownership of customer enquiries and see jobs through from initial booking to completion.

The Role

Your responsibilities will include:

• Coordinating and scheduling service, maintenance and repair jobs.

• Liaising with customers and technicians to arrange appointments and manage schedules.

• Responding to customer enquiries via telephone and email.

• Providing updates to customers and ensuring their needs are well managed.

• Preparing quotes for additional works and repairs.

• Assisting with job administration, ensuring work orders are completed and invoiced.

• Providing general administration and operational support to the team.

• Helping ensure the day-to-day service operation runs efficiently.

About You

You are someone who enjoys dealing with people, is naturally organised and takes pride in providing great customer service.

To be successful in this role, you will bring:

• Previous experience in a customer service or administration role.

• Strong written and verbal communication skills.

• Excellent organisational skills and the ability to manage competing priorities.

• Confidence communicating with customers and coordinating with a team.

• Good computer skills, particularly Microsoft Outlook, Word and Excel.

• A proactive approach and the ability to take ownership of tasks.

• A positive, practical and team-oriented attitude.

Experience with ServiceM8 or similar job management software would be advantageous, although it is not essential.

What's on Offer?

• Salary of $70,000 + superannuation, negotiable for the right person.

• Full-time, Monday to Friday position.

• Consistent hours: 8.00am - 4.30pm.

• A friendly and supportive working environment.

• Work within a small team where your contribution genuinely matters.