Customer Service & Administration Officer

Volare Recruitment; Brisbane; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Salary up to $75K + Super

Mon-Fri – no weekend work

Full-time 38 hours per week

Early start/finish options

Parking or close to public transport

Job summary

Volare Recruitment is seeking a friendly and organised Customer Service & Administration Officer in Eagle Farm. The role blends customer service, reception, coordination and administration to ensure a smooth, high-quality customer experience.

You will join a supportive team under a hands-off management style, with early start/finish options and a full-time, 38-hour week—Mon-Fri. Parking or easy public transport access is available.

Qualifications

• Previous experience in customer service, reception or administration.
• Excellent communication and a friendly, professional manner.
• Strong organisational skills and attention to detail.
• Ability to manage workload and work as part of a team.

Responsibilities

• Answering incoming calls and responding to customer enquiries.
• Welcoming customers and coordinating appointments.
• Providing customers with accurate information and regular updates.
• Liaising with internal departments to obtain information and resolve enquiries.
• Updating customer records and various online systems.
• Coordinating bookings and maintaining accurate documentation.
• Processing basic supplier invoices and assisting with general administration.
• Handling customer concerns professionally and finding practical solutions.

Skills

Customer service

Reception

Administration

Organisational skills

Attention to detail

Communication skills

Teamwork

Driver's license

Job description

Customer Service & Administration Officer

• Located in Eagle Farm - parking provided or close to public transport
• Great hours with the ability to start and finish early
• Up to $75K + Super + great corporate benefits

• Located in Eagle Farm - parking provided or close to public transport
• Great hours with the ability to start and finish early
• Up to $75K + Super + great corporate benefits

Are you someone who genuinely loves dealing with people, enjoys being organised and thrives in a busy environment where there's always something happening? Do you enjoy being the person who keeps everything running smoothly and making sure customers have a great experience along the way?

We are working with a well-established and highly regarded business in the automotive industry who are looking for a friendly, organised and enthusiastic Customer Service & Administration Officer to join their team at Eagle Farm.

This is a fantastic opportunity for someone who loves variety as the role combines customer service, reception, coordination and administration.

You’ll be joining a friendly, supportive team with a manager who believes in giving people the freedom to manage their own day rather than micromanaging. They’re looking for someone who takes initiative, enjoys being part of a team and genuinely cares about providing great customer service.

What’s in it for you?

• Salary up to $75,000 + Super
• Monday to Friday – no weekend work!
• Full-time position – 38 hours per week
• Early starts and finishes available
• Supportive management with a hands-off, no-micromanagement approach
• Established, reputable business with a professional working environment
• A varied role combining customer service, reception and administration

Your responsibilities will include:

• Answering incoming calls and responding to customer enquiries
• Welcoming customers and coordinating appointments
• Providing customers with accurate information and regular updates
• Liaising with internal departments to obtain information and resolve enquiries
• Updating customer records and various online systems
• Coordinating bookings and maintaining accurate documentation
• Processing basic supplier invoices and assisting with general administration
• Handling customer concerns professionally and finding practical solutions

About You:

• Previous experience in customer service, reception or administration
• Excellent communication skills and a friendly, professional manner
• The ability to deal confidently and calmly with customers, including when situations don't go to plan
• Strong organisational skills and excellent attention to detail
• Good computer skills and confidence learning new systems
• The ability to manage your own workload and take initiative
• A team-focused attitude and willingness to help wherever needed
• A current driver's licence

If you're a people person who enjoys a busy customer service environment, loves being organised and wants to be part of a great team, we'd love to hear from you!

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