Customer Service/Administration Assistant

Eurofins; Shire of Hindmarsh; On-site; AUD 25,000 - 30,000; Part time

Job summary

Eurofins APAL is seeking a part-time Customer Service and Administration Assistant to be based at Hindmarsh, South Australia. The role involves reception duties, client liaison, and general administrative tasks across Outlook, Excel, and Word, with a 22.5 hour week (Wed–Fri). An immediate start is available.

The successful candidate will be welcoming, well-organised, and capable of multi-tasking in a small team, with on-the-job training for our LIMS and CRM systems.

Qualifications

• High level proficiency in client interactions and customer facing experience.
• Reception duties and welcoming clients with a friendly phone manner.
• Extensive experience with Office suite: Outlook, Excel and Word.
• On-the-job training across services, systems and processes.

Responsibilities

• Respond to inbound calls and emails promptly and professionally.
• Welcome clients and handle enquiries efficiently at reception.
• Log in and batch samples; report results using LIMS.
• Create invoices and support Administration Manager.
• Maintain client interactions in the CRM and document filing for QMS.

Skills

Customer service

Reception

Phone manner

Organisational skills

Time management

Multi-tasking

Communication

Tools

Outlook

Excel

Word

LIMS

CRM

Job description

Permanent part time role 22.5 hours Wednesday - Friday

Immediate start

Clerks Private Sector Award Level 3

Based in Hindmarsh, South Australia

Ideally 9am-5pm however flexible times can be offered when required

There is now an opportunity for a part time Customer Service and Administration Assistant to join Eurofins APAL. To be successful in this role you must have a high level of proficiency in client interactions and have experience in a customer facing role. As you will be situated on our reception desk, you must be welcoming and personable with an excellent phone manner. Extensive experience in the office suite of products including Outlook, Excel and Word is a must.

The role also involves but is not limited to:

• Responding proactively and professionally to inbound calls and emails
• Welcoming clients and handling client enquiries efficiently
• Gain understanding of our tests and test suites
• Logging in and batching samples
• Reporting results and various other functions using our Laboratory Information Management Systems (LIMS)
• General reception duties
• General filing and creation of documents for our Quality Management System
• Proactively contacting clients
• Offering assistance to clients who are using our digital technology platforms
• Offering clients guidance on test suites and sampling materials
• Creating invoices and assisting the Administration Manager
• Tracking client interactions using our CRM

Applicants should also possess the following attributes:

• Be a quick learner, highly organised and able to multi-task
• Strong attention to detail, time management and problem-solving skills
• Ability to work independently and as part of a small team
• Possess good communication skills, both written and verbal
• Authentic customer service skills to engage in ongoing client relationships
• Courteous, professional & confident phone manner - ability to take effective messages
• Reliable, responsible and punctual
• Willingness to learn and develop knowledge around laboratory testing

Desirable Experience:

• General invoicing experience
• Previous experience in a customer service / administrative role
• An interest in science and/or agriculture

Our admin team operates between 8:30am and 5pm Monday to Friday, with staggered starts between team members. On the job training will be provided across our services, systems and processes.

This position is an immediate start. Applications close Sunday 15th November 2026.

All candidate CV's and cover letter's will be reviewed, however please note that we are not always able to respond to every expression of interest submitted.

This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.