Customer Service/Administration Assistant

Eurofins; Adelaide; Vor Ort; AUD 36.000 - 51.000; Teilzeit

Zusammenfassung

Eurofins APAL in Hindmarsh, South Australia, is seeking a part-time Customer Service and Administration Assistant to manage front-desk interactions, invoicing, and CRM updates. The role requires friendly, professional communication and proficiency with Outlook, Excel and Word.

You will handle calls, emails, and client enquiries, log samples, and assist the Administration Manager. On-site role; immediate start with 22.5 hours per week, Wed–Fri, 9am–5pm flexibility.

Qualifikationen

• Experience in a customer facing role and strong communication skills.
• Proficient with Outlook, Excel and Word.
• Excellent phone manner and professional presentation.

Aufgaben

• Responding proactively to inbound calls and emails.
• Welcoming clients and handling enquiries efficiently.
• Logging in and batching samples.
• Reporting results and using LIMS where required.
• Creating invoices and assisting the Administration Manager.
• Tracking client interactions in the CRM.

Kenntnisse

Customer service

Phone etiquette

Multitasking

Time management

Communication

Tools

Outlook

Excel

Word

Jobbeschreibung

Customer Service/Administration Assistant

• Part-time
• Compensation: AUD 31.53 - AUD 31.53 - hourly

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 61 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.In 2022, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins Agro Testing is an accredited Agricultural testing laboratory that specialises in Soil, Plant and Water testing with laboratories located in Hindmarsh South Australia, Belmont Western Australia and Burleigh Heads Queensland. Our client base includes farmers, agronomists, rural retailers and research organisations with our samples originating from all across Australia.

• Permanent part time role 22.5 hours Wednesday – Friday
• Immediate start
• Based in Hindmarsh, South Australia
• Ideally 9am-5pm however flexible times can be offered when required

There is now an opportunity for a part time Customer Service and Administration Assistant to join Eurofins APAL. To be successful in this role you must have a high level of proficiency in client interactions and have experience in a customer facing role. As you will be situated on our reception desk, you must be welcoming and personable with an excellent phone manner. Extensive experience in the office suite of products including Outlook, Excel and Word is a must.

The role also involves but is not limited to:

• Responding proactively and professionally to inbound calls and emails
• Welcoming clients and handling client enquiries efficiently
• Gain understanding of our tests and test suites
• Logging in and batching samples
• Reporting results and various other functions using our Laboratory Information Management Systems (LIMS)
• General filing and creation of documents for our Quality Management System
• Proactively contacting clients
• Offering assistance to clients who are using our digital technology platforms
• Offering clients guidance on test suites and sampling materials
• Creating invoices and assisting the Administration Manager
• Tracking client interactions using our CRM

Applicants should also possess the following attributes:

• Be a quick learner, highly organised and able to multi-task
• Strong attention to detail, time management and problem-solving skills
• Ability to work independently and as part of a small team
• Possess good communication skills, both written and verbal
• Authentic customer service skills to engage in ongoing client relationships
• Courteous, professional & confident phone manner – ability to take effective messages
• Reliable, responsible and punctual
• Willingness to learn and develop knowledge around laboratory testing
• General invoicing experience
• Previous experience in a customer service / administrative role
• An interest in science and/or agriculture

Our admin team operates between 8:30am and 5pm Monday to Friday, with staggered starts between team members. On the job training will be provided across our services, systems and processes.

This position is an immediate start. Applications close Sunday 15th November 2026.

All candidate CV's and cover letter's will be reviewed, however please note that we are not always able to respond to every expression of interest submitted.

This opportunity is only open to candidates who are eligible to work in Australia/New Zealand, and already have work rights or an appropriate working visa.