Participant Support & Administration Specialist

Chandler Macleod Group; Gold Coast City; On-site; AUD 60,000 - 70,000; Full time

Job summary

Chandler Macleod Group on the Gold Coast is seeking a Participant Support Officer to manage enquiries, administer processes and support participants through established pathways. This full-time, office-based role involves reviewing information, communicating with participants, providers and stakeholders, and ensuring timely actions in line with policies and legislation.

The ideal candidate will have exceptional communication, strong customer service experience, excellent organisation, and a

Qualifications

• Exceptional communication and interpersonal skills.
• Strong customer service experience in high-volume environments.
• Excellent organisational skills and the ability to manage competing priorities.
• Strong analytical and problem-solving capabilities.
• High attention to detail when working with data and documentation.
• Experience interpreting policies, procedures or legislative frameworks.
• Confidence using Microsoft Office and navigating multiple systems.

Responsibilities

• Manage participant-related enquiries and provide accurate information and support.
• Conduct reviews of participant information and maintain records across multiple systems.
• Make outbound calls to participants, providers and stakeholders to gather information and progress matters.
• Assess and action participant requests in line with legislation, policies and operational guidelines.
• Escalate complex issues where required and contribute to achieving team service delivery outcomes.
• Assist with process improvements, reporting activities and project-related initiatives.
• Work collaboratively with team members to share knowledge, provide feedback and support continuous improvement.

Skills

Communication

Customer service

Organisation

Analytical thinking

Problem solving

Attention to detail

Policy interpretation

MS Office

Systems navigation

Tools

Microsoft Office

Job description

Chandler Macleod Group on the Gold Coast is seeking a Participant Support Officer to manage enquiries, administer processes and support participants through established pathways. This full-time, office-based role involves reviewing information, communicating with participants, providers and stakeholders, and ensuring timely actions in line with policies and legislation.

The ideal candidate will have exceptional communication, strong customer service experience, excellent organisation, and a