Frontline Student Services Advisor

Chandler Macleod Group; Gold Coast City; On-site; AUD 61,000 - 72,000; Full time

Job summary

Chandler Macleod Group invites a skilled Customer Service Officer to join a leading education provider on the Gold Coast, servicing Southport and Ashmore campuses. You will handle face-to-face, phone, email and online inquiries, delivering professional support to students and prospective students.

The role requires strong communication, data-entry accuracy and the ability to contribute across front counter and processing tasks.

Qualifications

• Strong customer service experience in face-to-face, contact centre or high-volume environments.
• Excellent verbal and written communication skills.
• Accurate data entry and administrative skills.
• Proficient in Microsoft Office and CRM systems.
• Professional, personable and solutions-focused approach.
• Ability to remain calm and professional with challenging customers.
• Strong attention to detail and handling of confidential information.
• Flexibility to work across front counter, phone and processing functions.

Responsibilities

• Provide exceptional customer service across multiple channels.
• Assist with student enquiries, enrolments and payment processing.
• Accurately maintain customer records and documentation.
• Respond to enquiries from a diverse customer base.
• Identify customer needs and guide them to appropriate services and courses.
• Contribute to team performance, service targets and continuous improvement initiatives.

Skills

Customer service

Communication (verbal & written)

Data entry

Administrative skills

Professional, personable approach

Calm under pressure

Attention to confidentiality

Multichannel support

Tools

Microsoft Office

CRM systems

Databases

Job description

Chandler Macleod Group invites a skilled Customer Service Officer to join a leading education provider on the Gold Coast, servicing Southport and Ashmore campuses. You will handle face-to-face, phone, email and online inquiries, delivering professional support to students and prospective students.

The role requires strong communication, data-entry accuracy and the ability to contribute across front counter and processing tasks.