Customer Service Pro (Full-Time) — Staff Discounts & Benefits

PFD Internal Careers; Queensland; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Staff discounts on purchases

Discounted accommodation

Health insurance

Banking benefits

Job summary

PFD Food Services in Australia is seeking a Customer Service Representative to be the frontline contact for our customers, handling orders, enquiries, and issues with professionalism. You will process orders via multiple channels and support other departments as needed.

Ideal candidates will have a professional phone manner, strong time management, and a customer-focused approach in a fast-paced environment. Training is provided and staff benefits apply.

Qualifications

• A professional phone manner and a strong ability to build lasting customer relationships.
• Exceptional time management and organisational skills.
• A problem-solving mindset with attention to detail.
• Confidence in selling and negotiating with customers.
• A clear understanding of the full-service cycle from order to delivery.
• A team-first attitude with flexibility to assist where needed.

Responsibilities

• Receive and manage a high volume of inbound customer calls.
• Accurately process orders received via phone, email, fax, and online channels.
• Make outbound calls to follow up with customers, confirm orders, and share product updates.
• Communicate with customers about stock availability and suggest suitable alternatives.
• Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
• Promote PFD’s extensive product range during customer interactions.
• Create and update customer records and assist in setting up new accounts.
• Generate custom pantry/order sheets using customer order history.
• Support other departments with administrative or operational tasks as required.
• Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture.

Skills

Customer service

Phone etiquette

Time management

Organisational skills

Problem solving

Sales & negotiation

Order lifecycle

Team player

Job description

PFD Food Services in Australia is seeking a Customer Service Representative to be the frontline contact for our customers, handling orders, enquiries, and issues with professionalism. You will process orders via multiple channels and support other departments as needed.

Ideal candidates will have a professional phone manner, strong time management, and a customer-focused approach in a fast-paced environment. Training is provided and staff benefits apply.