Customer Service Pro – Full-Time with Staff Perks

PFD Food Services Pty Ltd; Launceston; Presencial; AUD 30.000 - 41.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted staff purchases

Staff parking

Health insurance

Discounted accommodation

Banking benefits

Gym membership

Descripción de la vacante

PFD Food Services Pty Ltd in Launceston is seeking a Customer Service Representative to be the first point of contact for our customers, handling orders, enquiries and issue resolution with professionalism and care.

In a fast-paced environment you’ll manage high volumes of inbound calls, process orders via phone and email, update records, and support other departments while promoting our products and services. We offer competitive remuneration and staff benefits.

Formación

• A professional phone manner and the ability to build lasting customer relationships.
• Exceptional time management and organisational skills.
• A problem-solving mindset with attention to detail.
• Confidence in selling and negotiating with customers.
• Understanding of the full service cycle from order to delivery.
• Team-first attitude with flexibility to assist where needed.

Responsabilidades

• Receive and manage a high volume of inbound customer calls.
• Accurately process orders received via phone, email, fax, and online channels.
• Make outbound calls to follow up with customers, confirm orders, and share product updates.
• Communicate with customers about stock availability and suggest suitable alternatives.
• Handle and record customer complaints, ensuring follow-up and resolution in line with procedures.
• Promote PFD’s extensive product range during customer interactions.
• Create and update customer records and assist in setting up new accounts.
• Generate custom pantry/order sheets using customer order history.
• Support other departments with administrative or operational tasks as required.
• Adhere to all workplace health, safety, food safety, and compliance policies, and actively contribute to a positive safety culture.

Descripción del empleo

PFD Food Services Pty Ltd in Launceston is seeking a Customer Service Representative to be the first point of contact for our customers, handling orders, enquiries and issue resolution with professionalism and care.

In a fast-paced environment you’ll manage high volumes of inbound calls, process orders via phone and email, update records, and support other departments while promoting our products and services. We offer competitive remuneration and staff benefits.