Customer Service & Admin – Office Based

New York Cakes; Sydney; Presencial; AUD 34.000 - 44.000; A tiempo parcial

Descripción de la vacante

New York Cakes is seeking an enthusiastic and reliable Customer Service & Admin Assistant to join our small, friendly Head Office team. This casual, ongoing role offers 2–3 days per week with hours roughly 9:30am to 4:30pm or 5:30pm, in Miranda with street parking.

You will support administration, customer service, orders and deliveries across brands in a hands‑on, team‑oriented environment. You’ll work alongside 1–2 admins, build strong customer relationships over the phone and email, enter

Formación

• Previous admin or customer service experience preferred.
• Excellent verbal and written communication.
• Strong attention to detail.
• Able to learn new systems quickly.

Responsabilidades

• Provide excellent customer service over phone for orders and enquiries.
• Accurately process daily orders received via phone and email.
• Enter and maintain data in internal software.
• Monitor deliveries and assist with dispatch preparations.
• Support daily operations for sales, management and factory teams.

Conocimientos

Customer service

Administration

Data entry

Attention to detail

Time management

Organisational skills

Communication skills

Team player

Descripción del empleo

Established in 1995, New York Cakes is a leading dessert and savoury manufacturer and wholesaler. We proudly bake, finish, and supply our diverse range of products to cafés and homes across Greater Sydney, the ACT, and the Hunter and Illawarra regions.

We’re currently seeking an enthusiastic and reliable Customer Service & Admin Assistant to join our small, friendly team at Head Office. Our Head Office manages enquiries, orders and deliveries across several brands including New York Cakes, Patisserie New York and Oatley Village Pies. This position plays a key role in supporting our daily operations and providing vital assistance to our sales, management, and factory teams.

About the Role

This is a casual, ongoing role working 2–3 days per week:

Daily Hours: 9:30am – approx. 4:30pm/5:30pm - some flexibiity

Miranda location with street parking

You’ll be working alongside 1–2 admin team members and handling a variety of administration and customer service tasks. The role is ideal for someone friendly, proactive, and detail-oriented who enjoys working both independently and as part of a small team.

Key Responsibilities

Provide excellent customer service over the phone for orders and enquiries

Accurately process daily orders received via phone and email

Adhere to daily deadlines and daily recurring tasks and procedures

Enter and maintain data using the company’s internal software system

Make daily follow-up calls and reminders to clients

Maintain and update customer records, contact details, payment methods.

Assist with inventory data entry and processing

Manage any customer enquiries

Prepare accessories and items for delivery

Monitor deliveries and coordinate dispatch

Training will be provided.

About You

We're looking for a motivated team player with a strong work ethic and a positive, can-do, friendly attitude that can learn our systems and processes quickly. The ideal candidate will have:

Previous experience in a similar admin or customer service role (hospitality/manufacturing industry experience preferred)

Excellent verbal and written communication skills

A warm and professional phone and email manner

Strong attention to detail and accuracy

Great time management and organisational skills

Ability to prioritise and solve problems independently and in a calm, confident manner

Confidence using technology, software and learning new systems

Team-oriented mindset, but able to work independently

Passion for food, desserts, and excellent service

Why Join Us?

Be part of a stable and growing local family business of 30+ years

Flexible role to suit your lifestyle

Be part of a supportive and friendly team

How to Apply

If this sounds like the perfect fit for you, we’d love to hear from you!
Please click Apply and include:

Your Resume

A Cover Letter introducing yourself and telling us why you are applying for this role.

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