SERVICE COORDINATOR-MELBOURNE

O.P. Industries (Melbourne) Pty Ltd; Melbourne; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

O.P. Industries (Melbourne) Pty Ltd is seeking a professional HVAC Service Coordinator to join our Vermont, Melbourne Victoria service team. The role is full-time, Monday–Friday, 8:00 am–4:00 pm, offering structured training and a supportive environment.

As the primary contact for clients, you will coordinate service jobs in Simpro, manage procurement and invoicing, and provide reporting on WIP and end-of-month activities. A professional, proactive approach is essential.

Formación

• Experience in service coordination or scheduling is required.
• Excellent verbal and written communication skills.
• High attention to detail and strong organizational abilities.

Responsabilidades

• Provide administrative and operational support to the Service Manager and Account Managers.
• Act as the primary point of contact for clients and ensure timely, professional communication.
• Create, manage and maintain service jobs within the Simpro Platform.
• Raise and process supplier and subcontractor purchase orders and invoices upon completion.
• Review and proofread service documentation and reports.
• Schedule and dispatch technicians for service calls, warranties and preventive maintenance.
• Monitor outstanding debtor accounts and prepare monthly WIP and end-of-month reports.
• Provide reception relief as required and contribute to a positive workplace culture.

Conocimientos

Administrative support

Client communication

Scheduling

Service coordination

Herramientas

Simpro Platform

Descripción del empleo

O.P. Industries (Melbourne) Pty Ltd – Vermont VIC

O.P. Industries is seeking a professional and highly organized HVAC Service Coordinator to join our Service Team based in Vermont, Melbourne Victoria.

The role offers a stable, full time, Monday-Friday, 8.00am - 4.00pm position within an established organisation, providing structured training, competitive remuneration and a supportive working environment.

O.P. Industries is a family-owned business with over 40 years of experience in the HVAC Industry. The company delivers high-quality HVAC Services across Victoria, South Australia and Tasmania. The company has built a strong reputation for reliability, professionalism, and log-erm client relationships. The company demonstrates long staff tenure and low turnover, providing long-term opportunity for the right candidate.

• Provide Administrative & operational support to the Service Manager and Service Account Managers
• Act as the primary point of contact for clients, ensuring professional and timely communication.
• Create, manage and maintain service jobs within the "Simpro Platform".
• Raise and process supplier and subcontractor purchase orders, processing job invoices upon completion and submit to clients, etc.
• Review & proofread service documentation and reports.
• Schedule a& dispatch technicians for service calls, warranty work and preventative maintenance tasks.
• Monitor and follow up outstanding debtor accounts.
• Prepare monthly work-in-progress and end-of-month reporting.
• Provide reception relief as required.
• Contribute to a positive, supportive workplace culture.
• Previous experience in Service Coordination, Scheduling, or a similar role will be highly valued.
• Experience using the “Simpro Platform”.
• Excellent verbal and written communication skills
• High attention to detail and strong organizational capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Capacity to work independently and collaboratively within a team.
• A professional, proactive, and solutions-focused approach.