Dynamic Service Coordinator – Plumbing Operations

IMIPIE PTY. LTD; Gold Coast City; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Supportive team environment

Career growth opportunities

Job summary

Tradewise Group is seeking a Service Coordinator to join the Ormeau, QLD team. You will schedule service work, support field technicians, and ensure timely communication with clients to deliver exceptional service.

The role requires strong organisational and communication skills, with experience in plumbing administration or service coordination. AroFlo experience is highly regarded, with opportunities for growth within a reputable company.

Qualifications

• Previous experience in a Service Coordination, Scheduling, or Plumbing Administration role is preferred.
• Strong organisational and time-management skills are essential.
• Excellent communication and customer service skills are required.
• Proficiency with job management systems; experience with AroFlo is highly regarded.
• Ability to work independently and in a close-knit team.
• Proactive approach and commitment to continuous improvement.

Responsibilities

• Coordinate and schedule daily service jobs and allocate technicians accordingly.
• Manage incoming service requests and ensure timely response to customer needs.
• Prepare and issue job orders, service documentation, and reports.
• Liaise with clients regarding job status, variations, and follow-up actions.
• Support quoting, invoicing, and general administration related to service work.
• Track progress of ongoing jobs to ensure they meet Tradewise standards and deadlines.
• Maintain communication with the Service Manager and Technicians to ensure smooth workflow.
• Assist with the coordination of after-hours and emergency call-out work.

Skills

Organisational skills

Time-management

Communication

Customer service

Independent work

Proactive/continuous improvement

Tools

AroFlo

Job description

Tradewise Group is seeking a Service Coordinator to join the Ormeau, QLD team. You will schedule service work, support field technicians, and ensure timely communication with clients to deliver exceptional service.

The role requires strong organisational and communication skills, with experience in plumbing administration or service coordination. AroFlo experience is highly regarded, with opportunities for growth within a reputable company.