Customer Service & Admin Coordinator

Altius; Newcastle City Council; On-site; AUD 60,000 - 80,000; Full time

Job summary

Altius Group in Newcastle, NSW, is seeking a Customer Service Administrator to support teams, subsidiaries and regions, delivering administration for insurer categories. The role focuses on delivering outstanding customer service to internal and external stakeholders, improving efficiency, ensuring data accuracy and maintaining a positive culture.

You will manage email/portals, set up estimates, update contacts, generate invoices, and prepare internal reports while upholding KPI guidelines and

Qualifications

• Administration experience is desired.
• Certificate III or IV in Business Administration.
• Intermediate-level skills in Microsoft applications.
• Full Australian working rights.
• Ability to obtain a National Police Check.

Responsibilities

• Regularly monitor and acknowledge assigned insurer inboxes and portals, follow task card processes, ensure data accuracy in Case Manager, and promptly follow up on missing information and unallocated cases daily.
• Set up estimates for new referrals, update them according to task card guidelines for assigned insurer inboxes, and maintain accurate contact updates.
• Ensure information quality based on feedback from Account Managers or Customer Service Program Manager.
• Provide accurate and timely invoices for customer payment and generate internal account reports on referral growth, account performance.
• Deliver exceptional over-the-phone customer service in strict adherence to the administrative task card guidelines and proficiently handle message taking.
• Manage stationery supplies, petty cash, car maintenance, office supplies, appointments scheduling, mailbox, IT equipment, new starter/completion forms, office requirements, ad hoc tasks, and provide customer service to stakeholders.
• Adhere to Key Performance Indicators (KPIs) guidelines encompassing referral set up, allocations, reports, document sending, estimates, contact updates, file closures, answering incoming calls, invoicing, customer reporting, as well as accurate and confidential maintenance of data.

Skills

Administration experience

Full Australian working rights

Education

Certificate III or IV in Business Administration

Tools

Microsoft Office

Job description

Altius Group in Newcastle, NSW, is seeking a Customer Service Administrator to support teams, subsidiaries and regions, delivering administration for insurer categories. The role focuses on delivering outstanding customer service to internal and external stakeholders, improving efficiency, ensuring data accuracy and maintaining a positive culture.

You will manage email/portals, set up estimates, update contacts, generate invoices, and prepare internal reports while upholding KPI guidelines and