Client Services & Admin Coordinator

Altius; Newcastle City Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

Altius seeks a Customer Service Administrator to support multiple regions with efficient admin processes and accurate data handling. You will manage inquiries, invoices, scheduling, and supplier interactions while upholding KPIs and a professional service standard.

Ideal candidates have Administration experience, a Certificate III/IV in Business Administration, strong Microsoft Office skills, and full Australian working rights. National Police Check ability is required for this role.

Qualifications

• Administration experience is desired.
• Certificate III or IV in Business Administration.
• Intermediate-level skills in Microsoft applications.
• Full Australian working rights.
• Ability to obtain a National Police Check.

Responsibilities

• Provide customer service to internal and external stakeholders.
• Deliver administrative support for insurer categories.
• Monitor inboxes and portals, ensure data accuracy and timely follow-up.
• Prepare invoices and generate internal reports on referral growth.
• Manage office supplies, scheduling, and ad hoc tasks.
• Adhere to KPIs for referrals, allocations, reports, and data maintenance.

Skills

Customer service

Administration

Data accuracy

Education

Certificate III or IV in Business Administration

Tools

Microsoft Office

Job description

Altius seeks a Customer Service Administrator to support multiple regions with efficient admin processes and accurate data handling. You will manage inquiries, invoices, scheduling, and supplier interactions while upholding KPIs and a professional service standard.

Ideal candidates have Administration experience, a Certificate III/IV in Business Administration, strong Microsoft Office skills, and full Australian working rights. National Police Check ability is required for this role.