Administration & Client Support Assistant

Highland Recruitment; Mittagong; On-site; AUD 52,000 - 70,000; Full time

Job summary

Highland Recruitment in Mittagong is seeking an Administration & Client Support Assistant to join a busy, professional insurance services team. This full-time, office-based role sits between administration, customer service and insurance support, and requires strong organisation and accuracy in a high-volume environment.

You will handle pre-renewal administration, data entry, document checks and client/broker communications by phone and email, ensure information is accurate and compliant, and

Qualifications

• Strong administration skills with excellent attention to detail.
• Ability to handle numbers and calculations accurately.
• Excellent written and verbal communication with clients and brokers.
• Proactive, organised approach and ability to learn quickly.

Responsibilities

• Pre-renewal administration and following up outstanding information.
• Liaising with clients and brokers by phone and email.
• Checking supporting documentation and ensuring information is accurate and compliant.
• Processing data, calculations and entering information into systems.
• Cross-checking information and identifying discrepancies.
• Following up outstanding documentation and requests.
• Providing general administration and customer service support.

Skills

Administration

Customer Service

Attention to detail

Data entry

Communication skills

Tools

Excel

CRM systems

Job description

Administration & Client Support Assistant

Are you an organised, switched-on administrator who enjoys working in a busy environment?

We are seeking an Administration & Client Support Assistant to join a professional and growing insurance services business based in Mittagong.

This is a varied role that sits between administration, customer service and insurance support. It is not a technical underwriting or accounting position, but does involve working with numbers, data, documentation and systems.

The Role

You will be responsible for supporting the team with:

• Pre-renewal administration and following up outstanding information
• Liaising with clients and brokers by phone and email
• Checking supporting documentation and ensuring information is accurate and compliant
• Processing data, calculations and entering information into systems
• Cross-checking information and identifying discrepancies
• Following up outstanding documentation and requests
• Providing general administration and customer service support

Administration & Client Support Assistant
Mittagong | Southern Highlands | Full-Time | Office-Based

This is a high-volume role where accuracy, organisation and the ability to manage competing priorities are essential.

About You

You will have strong administration skills and exceptional attention to detail, along with:

• Confidence working with numbers and calculations
• Accurate data entry and computer skills
• Excellent communication and customer service skills
• The confidence to make phone calls and follow up information
• The ability to work efficiently in a fast-paced environment
• A proactive and organised approach to your work

Insurance experience is advantageous but not essential. We are looking for someone with the right attitude, attention to detail and ability to learn.