Client & Admin Support Specialist

Highland Recruitment; Mittagong; On-site; AUD 52,000 - 70,000; Full time

Job summary

Highland Recruitment in Mittagong is seeking an Administration & Client Support Assistant to join a busy, professional insurance services team. This full-time, office-based role sits between administration, customer service and insurance support, and requires strong organisation and accuracy in a high-volume environment.

You will handle pre-renewal administration, data entry, document checks and client/broker communications by phone and email, ensure information is accurate and compliant, and

Qualifications

• Strong administration skills with excellent attention to detail.
• Ability to handle numbers and calculations accurately.
• Excellent written and verbal communication with clients and brokers.
• Proactive, organised approach and ability to learn quickly.

Responsibilities

• Pre-renewal administration and following up outstanding information.
• Liaising with clients and brokers by phone and email.
• Checking supporting documentation and ensuring information is accurate and compliant.
• Processing data, calculations and entering information into systems.
• Cross-checking information and identifying discrepancies.
• Following up outstanding documentation and requests.
• Providing general administration and customer service support.

Skills

Administration

Customer Service

Attention to detail

Data entry

Communication skills

Tools

Excel

CRM systems

Job description

Highland Recruitment in Mittagong is seeking an Administration & Client Support Assistant to join a busy, professional insurance services team. This full-time, office-based role sits between administration, customer service and insurance support, and requires strong organisation and accuracy in a high-volume environment.

You will handle pre-renewal administration, data entry, document checks and client/broker communications by phone and email, ensure information is accurate and compliant, and