Customer Service & Account Manager

Park Fuels; Shellharbour; On-site; AUD 55,000 - 85,000; Full time

Job summary

Park Fuels in Australia is seeking a proactive Customer Service & Account Manager to nurture relationships, resolve problems and drive growth. You will manage an established portfolio of commercial fuel card customers, handle enquiries and collaborate with internal teams to deliver exceptional service.

Join a growing Australian-owned business and contribute to upselling, onboarding new accounts and maintaining accurate records in our CRM.

Qualifications

• Experience in customer service, account management, internal sales or business development will be highly regarded.
• Experience in fuel, transport or logistics is an advantage, but not essential.

Responsibilities

• Managing and growing an established portfolio of commercial fuel card customers.
• Handling inbound enquiries, providing pricing, product information and customer support.
• Building strong customer relationships to encourage retention and increased fuel usage.
• Identifying and pursuing new business opportunities through outbound calls, prospecting and lead follow-ups.
• Promoting Park's products and services, including upselling and cross-selling opportunities.
• Preparing quotes, coordinating customer applications and onboarding new accounts.
• Collaborating with internal teams to resolve enquiries and ensure a positive customer experience.
• Maintaining accurate customer records and sales activity through our CRM system.

Skills

Customer service

Account management

Communication

Organisational skills

Sales or upselling

Tools

CRM software

Job description

We're looking for a proactive Customer Service & Account Manager who enjoys building relationships, solving problems and identifying opportunities. This is a diverse, office-based role where you'll manage an established customer portfolio, handle inbound enquiries and work closely with our internal teams to deliver exceptional service. We want someone who takes initiative, enjoys picking up the phone and is motivated to grow the business.

Key responsibilities

• Managing and growing an established portfolio of commercial fuel card customers.
• Handling inbound enquiries, providing pricing, product information and customer support.
• Building strong customer relationships to encourage retention and increased fuel usage.
• Identifying and pursuing new business opportunities through outbound calls, prospecting and lead follow-ups.
• Promoting Park's products and services, including upselling and cross-selling opportunities.
• Preparing quotes, coordinating customer applications and onboarding new accounts.
• Collaborating with internal teams to resolve enquiries and ensure a positive customer experience.
• Maintaining accurate customer records and sales activity through our CRM system.

About you

A confident communicator with a professional and friendly phone manner.

A genuine passion for customer service and building relationships.

A proactive, commercially minded attitude with a willingness to pursue new opportunities.

Strong organisational skills and the ability to manage competing priorities.

A solutions-focused approach with a willingness to take ownership.

Good computer skills, a positive attitude and the ability to work independently and as part of a team.

Experience in customer service, account management, internal sales or business development will be highly regarded.

Experience in the fuel, transport or logistics industries is an advantage, but not essential.

About us

Park is an independent, Australian-owned business based in the Illawarra, supplying fuel products and innovative services to industry, government and our local community. We're proud of the high calibre of work we deliver and the reputation we've built across the industries we service.

Join a growing, Australian-owned business with a strong reputation.

Enjoy a varied role combining customer service, account management and sales.

Work alongside an experienced and supportive team.

Ongoing training and opportunities for professional development.

Be part of an essential industry that keeps Australian businesses moving.