Key Account Manager - Shell Card

Viva Energy Australia; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Join Viva Energy Australia and be part

Job summary

Viva Energy Group in Australia is seeking a results-driven Key Account Manager – Shell Card to manage and grow a portfolio of enterprise and fleet customers. You will build strong relationships and deliver commercial outcomes across fuel, convenience and related services.

Working with the Enterprise & Fleet Sales Manager and cross-functional teams, you will drive performance through strategic account management, contract negotiation and proactive customer engagement, ensuring long-term value and

Qualifications

• Experience in account management, sales or a commercial role.
• Experience managing enterprise or fleet customer accounts.
• Strong commercial acumen with pricing and contract negotiation.
• Experience with tenders and large customer agreements.
• Proven ability to build and maintain strong customer relationships.
• Strong communication, negotiation and influencing skills.
• Excellent analytical, problem-solving and organisational skills.
• Ability to manage multiple accounts and priorities.
• Manage and grow a national portfolio of enterprise and fleet customers.
• Drive commercial growth across Shell Card, fuel and convenience.
• Build strategic customer relationships and deliver long-term value.

Responsibilities

• Manage and grow a portfolio of Shell Card enterprise and fleet customers.
• Drive portfolio performance through account management and engagement.
• Lead contract negotiations and respond to tenders.
• Collaborate with Enterprise & Fleet Sales Manager and cross-functional teams.
• Develop long-term value and customer retention strategies.

Skills

Account management experience

Enterprise/fleet account management

Pricing & contract negotiation

Tender experience

Customer relationship building

Communication & negotiation

Analytical & organizational skills

National portfolio management

Shell Card / fuel knowledge

Strategic account growth

Job description

A career with Viva Energy Group is more than just a job. It's an opportunity to help shape solutions for a moving world.

At Viva Energy Group, we're delivering the energy, industrial and retail solutions, across a diverse portfolio of brands, that Australians rely on every day. Whether its people going about their daily lives, travellers taking to the skies, or the industries that drive our economy, our products and services help people, businesses and communities stay on the move.

Beyond fuels, Viva Energy has evolved into one of Australia's largest convenience retailers. Through more than 1,200 stores nationwide, and supported by over 12,000 team members, our Reddy Express, OTR and Liberty brands (and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others) serve millions of Australians every week. Whether it's a morning coffee, a quick meal, everyday essentials or fuel for the journey ahead, our brands are part of the rhythm of everyday life.

As customer needs evolve, we are broadening our solutions to support the opportunities of tomorrow.

Above all, we're powered by our people. People who want to work on meaningful challenges, contribute to Australia's future, and be part of a company that's evolving with the needs of a changing world.

Will you be part of the Solutions for a moving world?

Job Description

As the Key Account Manager – Shell Card, you will be responsible for managing and growing a portfolio of enterprise and fleet customers across the Shell Card business. You’ll build strong customer relationships, deliver commercial outcomes and identify growth opportunities across fuel, convenience and associated services.

Working closely with the Enterprise & Fleet Sales Manager and cross-functional teams, you’ll drive portfolio performance through strategic account management, contract negotiation and proactive customer engagement, ensuring long-term value creation and customer retention.

What We Offer:

• Join Viva Energy Australia and be part of a leading energy and convenience business.
• Be part of a nationwide retail powerhouse with exciting opportunities for growth.
• Take advantage of additional leave and benefits that recognise what matters to you.
• Enjoy a range of discounts and savings across fuel, health and lifestyle.

Qualifications

• Demonstrated experience in account management, sales or a commercial role.
• Experience managing enterprise or fleet customer accounts.
• Strong commercial acumen, including experience with pricing and contract negotiation.
• Experience working with tenders and large customer agreements.
• Proven ability to build and maintain strong customer relationships.
• Strong communication, negotiation and influencing skills.
• Excellent analytical, problem-solving and organisational skills, with the ability to manage multiple accounts and priorities.
• Manage and grow a national portfolio of enterprise and fleet customers
• Drive commercial growth across Shell Card, fuel and convenience
• Build strategic customer relationships and deliver long-term value

Additional Information

We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.