Customer Development Representative

Tech Sales Jobs; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

Farnell, an Avnet company, is seeking a Customer Development Representative in Sydney to handle customer inquiries, expedite orders, and communicate dispositions. This full-time hybrid role combines front-line customer support with coordination across sales and logistics to ensure timely delivery and accurate information.

The ideal candidate has at least two years of related experience, a High School Diploma or equivalent, and strong communication and problem-solving skills; multitasking in a

Qualifications

• Minimum two years of related experience.
• High School Diploma or equivalent.
• Strong communication and problem-solving skills; proficient with computer and email.

Responsibilities

• Responds to customer inquiries and expedites orders.
• Researches and resolves issues and disputes.
• Supports sales team with order tracking, invoicing, returns and stock queries.
• Maintains records and updates information as required.

Education

High School Diploma or equivalent

Job description

Customer Development Representativetive

Location: Sydney, New South Wales, Australia

Remote Type: Hybrid

Time Type: Full time

Job Description

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities:

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications:

• Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
• Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
• Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.
• Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.
• Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience:

• Typically required a minimum of two years of related experience.

Education and Certification(s):

• High School Diploma or equivalent

Distinguishing Characteristics:

• Must have computer, email, phone, communication and problem solving skills.
• Must be able to multi-task and work in a fast paced environment.
• May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.