Customer Remediation & Risk Analytics Specialist

Troocoo Pty; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Troocoo Pty is partnering with a leading Australian organisation to appoint a Customer Remediation Analyst. Based in Brisbane, you will perform hands-on remediation work, identifying impacted customers and ensuring accurate remediation amounts while communicating outcomes effectively.

Reporting to the Customer Remediation Program Manager and operating within the Risk Support function, you will apply the Risk Management Framework, test controls, and support improvements.

Qualifications

• You have typically 2 to 4 years of experience in a hands-on analytical, process-driven or project support role within financial services or insurance.
• You have experience in data analysis, requirements gathering, process mapping or quality assurance and testing.
• You bring strong business process modelling skills, including BPMN and Visio, as well as As-Is and To-Be process mapping and data models.
• You take a meticulous approach to data, calculations and documentation.
• You are proactive in identifying issues and collaborating with others to reach practical solutions.

Responsibilities

• Gather and analyse business and system requirements for remediation activities.
• Develop and maintain detailed process maps for remediation workflows.
• Translate remediation business rules into functional and IT system specifications.
• Perform and coordinate testing of remediation calculations, data and communications.
• Maintain remediation artefacts, including methodologies, customer lists and communication templates.
• Investigate specific customer remediation cases and recommend practical solutions.
• Work closely with internal stakeholders to facilitate remediation execution.
• Contribute to continuous improvement of remediation processes and best practice.
• Create and update policies, procedures and training materials to support implemented changes.

Skills

Data analysis

Requirements gathering

Process mapping

QA testing

BPMN

Visio

Education

Bachelor's degree

Tools

BPMN

Visio

Job description

Troocoo Pty is partnering with a leading Australian organisation to appoint a Customer Remediation Analyst. Based in Brisbane, you will perform hands-on remediation work, identifying impacted customers and ensuring accurate remediation amounts while communicating outcomes effectively.

Reporting to the Customer Remediation Program Manager and operating within the Risk Support function, you will apply the Risk Management Framework, test controls, and support improvements.