Account Executive

Fire Rescue Victoria; Melbourne; Presencial; AUD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Rostered days off

Flexible work arrangements

Career development

Health & wellbeing support

Public transport access

Descripción de la vacante

Fire Rescue Victoria is seeking an Account Executive to build and sustain strong relationships with key customer accounts within the Fire Equipment Services ecosystem. Based in Blackburn, you will oversee end-to-end service delivery, coordinate with technicians and contractors, and drive project success from tender through completion.

You will apply knowledge of fire protection equipment, Australian Standards, and the National Construction Code to provide tailored solutions and ensure outcomes

Formación

• Tertiary qualification in business, fire protection, or related discipline.
• Experience within the fire protection industry or a similar technical service environment.
• Proven experience coordinating service delivery through technicians, contractors or field-based workforces.
• Knowledge of Australian Standards, the NCC and Essential Safety Measures requirements.
• Strong account management, stakeholder engagement and customer service skills.

Responsabilidades

• Build and maintain strong relationships with key customer accounts.
• Ensure service delivery meets contractual and customer expectations.
• Identify and develop growth opportunities within existing accounts.
• Provide technical advice and tailored solutions to customers and stakeholders.
• Manage projects from planning through to delivery.
• Coordinate internal teams, technicians and contractors to deliver services.
• Drive continuous improvement across service delivery and customer experience.

Conocimientos

Account management

Stakeholder engagement

Customer service

Project management

Organisational skills

Problem solving

Prioritisation

Educación

Business or fire protection qualification

Descripción del empleo

Location: Blackburn

The Role

An exciting opportunity to join Fire Equipment Services (FES) and play a key role in building strong customer relationships while ensuring exceptional service delivery outcomes. As an Account Executive, you will manage key customer accounts as nominated by the Service Manager to ensure the clients’ needs and requirements are achieved through exercising a high level of knowledge and expertise of Fire Protection Equipment, Australian Standards and the National Construction Code of Australia. In addition, the Account Executive will manage FES interstate service delivery with the assistance of the Service Coordinators by overseeing end to end service delivery. The role will also encompass project management through the electrical technician team from tender submission to project completion.

Functional Accountabilities

• Build and maintain strong relationships with key customer accounts.
• Ensure service delivery meets contractual and customer expectations.
• Identify and develop growth opportunities within existing accounts.
• Provide technical advice and tailored solutions to customers and stakeholders.
• Manage projects from planning through to successful delivery.
• Monitor account performance, compliance and service outcomes.
• Prepare customer reports, forecasts, quotations and service documentation.
• Resolve customer issues promptly and maintain high satisfaction levels.
• Coordinate internal teams, technicians and contractors to deliver services.
• Drive continuous improvement across service delivery and customer experience

The Team

Fire Equipment Services (FES) sits within the Corporate Services Directorate and provides specialist fire protection services across Fire Rescue Victoria. The directorate delivers advice, planning and support functions that enable operational and corporate teams to achieve organisational objectives. FES works closely with customers to maintain essential fire safety systems, ensure compliance with relevant standards, and deliver value-driven service outcomes.

What’s in it for you

We strive to create a high-quality working life for our community of valued employees.

• Access to Rostered Day/s Off
• Flexible work arrangements may be available
• Uniquely rewarding work in the service of the Victorian community
• Career and professional development
• Enterprise Agreement salary increases
• Salary sacrifice options (ie. novated lease or superannuation)
• An unrivalled suite of physical and mental health and wellbeing support services
• Access to an annual sports voucher
• Discounted Health Insurance
• Corporate Clothing Allowance (conditions apply)
• Free access to gym facilities
• Close to Public Transport (Blackburn Station)

What you will need to Succeed

To be successful in this position, you will have:

• Tertiary qualification in business, fire protection, or a related discipline; alternatively, a relevant certificate qualification or VCE minimum.
• Experience within the fire protection industry or a similar technical service environment.
• Proven experience coordinating service delivery through technicians, contractors or field-based workforces.
• Knowledge of Australian Standards, the National Construction Code and Essential Safety Measures requirements.
• Strong account management, stakeholder engagement and customer service skills.
• Excellent project management, problem-solving and organisational capabilities.
• Ability to manage competing priorities and deliver outcomes in a dynamic environment.

Fire Rescue Victoria (FRV) is a modern fire and rescue service dedicated to meeting the needs of twenty-first century Victoria. With a workforce of over 4,500 highly committed employees, FRV serves and protects communities across Melbourne and Victoria’s major regional centres.

In delivering this service, we are guided by our core values of teamwork, integrity, respect and accountability. These values underpin everything we do and shape our organisational culture. We are seeking candidates who are committed to embodying these principles in their work and behaviours.

FRV is an inclusive employer and encourages applications from people of all backgrounds, including individuals of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with disability, and people of diverse gender identities and sexualities.

FRV’s standard practice is to appoint at the advertised salary level

Applicants must be an Australian Citizen or Permanent Resident to apply for this position

If you require any further information, assistance or adjustments to fully participate in the recruitment and selection process, please contact Recruitment Business Partner, Yin Yin Tse at **********@frv.vic.gov.au