Customer Relationship Manager

Motion Asia Pacific; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Annual salary reviews

Career progression

Uniforms provided

Parental-leave top-up

Wellbeing support

Job summary

Motion Fluid Power Solutions is seeking a commercially driven Customer Relationship Manager to join our external sales team in Kemps Creek. This field-based role focuses on building strong customer partnerships, driving revenue growth, and expanding share of wallet across industries.

You will own territory plans and work cross-functionally to deliver integrated solutions. You will travel roughly 1–2 weeks per month, nurture relationships with key decision-makers, and negotiate renewals and

Qualifications

• Experience managing key accounts with focus on retention and growth.
• Strong ability to develop and execute account strategies.
• Experience in contract negotiations, renewals, and upsell initiatives.
• Ability to analyse market trends and adapt strategies.
• Excellent communication and the confidence to influence senior stakeholders.
• Willingness to travel approximately 1–2 weeks per month.

Responsibilities

• Own and drive sales and margin performance for your territory.
• Develop and execute tailored account plans aligned to customer objectives.
• Achieve revenue targets through retention and increased share of wallet.
• Monitor performance against budgets and forecasts, taking corrective action where required.
• Build and maintain long-term relationships with key decision-makers.
• Identify cross-sell and up-sell opportunities across Motion's full product and service offering.
• Deliver compelling value propositions that position Motion as a trusted partner.
• Partner with sales, product, service, and operations teams to deliver integrated solutions.

Skills

Key account management

Account strategy development

Contract negotiations

Upsell initiatives

Market trend analysis

Stakeholder influence

Travel readiness

Communication skills

Job description

About us

Motion Fluid Power Solutions is a trusted leader in providing hydraulic and industrial hose and fittings, hydraulic hardware solutions, and pneumatic products. We service a diverse range of industries, including mining, waste management, transport, oil & gas, manufacturing, construction, and agriculture.

We specialise in delivering high-quality fluid power products and customized solutions that help our customers enhance efficiency and reliability in their operations.

About the Role

We are seeking a commercially driven Customer Relationship Manager to join our external sales team in Kemps Creek. As the face of Motion for fluid power products, you will build strong partnerships, understand operational needs, and drive sales and margin growth across your territory.

This is a field-based role where you will proactively identify opportunities, strengthen customer retention, and increase share of wallet across industries including Agriculture / Irrigation, Mining, Oil & Gas, Food & Beverage, Waste, and OEM.

What Your Day-to-Day Will Look Like:

• Own and drive sales and margin performance for your territory
• Develop and execute tailored account plans aligned to customer objectives
• Achieve revenue targets through retention and increased share of wallet
• Monitor performance against budgets and forecasts, taking corrective action where required
• Build and maintain long-term relationships with key decision-makers
• Identify cross-sell and up-sell opportunities across Motion's full product and service offering
• Deliver compelling value propositions that position Motion as a trusted partner
• Partner with sales, product, service, and operations teams to deliver integrated solutions

About you:

You are a commercially astute relationship builder with experience managing key accounts and delivering measurable revenue growth.

• Experience managing key accounts with a focus on retention and growth
• Strong capability in developing and executing account strategies
• Experience in contract negotiations, renewals, and upsell initiatives
• The ability to analyse market trends and adapt strategies accordingly
• Excellent communication skills and the confidence to influence senior stakeholders
• Willingness to travel approximately 1-2 weeks per month
• Formal business or sales qualifications are advantageous but not essential.

What We Offer:

We offer more than just a job - we offer a long-term career.

• Market aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.
• Career progression: Build a long-term career with clear development pathways, supported by free webinars, training events and learning courses.
• Comprehensive benefits: Incentive, Motion-provided uniforms, parental-leave top-up support and confidential wellbeing support through our Employee Assistance Program.
• Health and wellbeing: Enjoy up to $30 flu vaccination rebate and discounted Bupa health insurance options.
• Give back to your community: Access one paid Good to Give volunteer leave day each calendar year, in addition to your standard leave entitlements. Participate in community engagement initiatives, including opportunities to support organisations such as the Red Cross and many more.
• Recognition that matters: Celebrate your contribution through peer recognition, service-milestone awards and our employee referral program.

About Motion

Motion Australia is a leader in the distribution of industrial products. We operate across Australia, New Zealand, Indonesia, and Singapore where opportunities are endless for a motivated individual.

We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders.

We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long-term investment in people, systems, process, and new growth opportunities for our people.

MOTION is an equal opportunity employer

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.