Manager Customer Relationships - Network 1, North Queensland

AUS MAP Motion Asia Pacific Pty Ltd; Mackay Regional; On-site; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Group discounts

Training and career development

Volunteer Leave Day

Parental Leave Top-Up

Employee Assistance Program

Job summary

Motion Australia is seeking a dynamic Manager Customer Relationships to lead and inspire our team of Customer Relationship Managers within Network 1 - North Queensland. You will implement customer‑centric sales strategies, coach your team to build lasting relationships, and ensure the achievement of regional revenue targets.

The role emphasizes coaching, data‑driven decision making with KPIs, collaboration across functions, and ensuring targets are met.

Qualifications

• Experience in industrial, engineering, or MRO sectors is beneficial.
• Proven leadership skills with the ability to nurture talent while maintaining high performance standards.
• Strong capability in using sales metrics and KPIs to drive team performance.

Responsibilities

• Lead, develop, and motivate a high‑performing sales team focused on customer relationship management within North Queensland
• Coach and mentor team members to deepen customer engagement and improve sales capabilities
• Analyse sales data and metrics to inform strategic decisions and improve outcomes
• Collaborate cross‑functionally to streamline sales operations and enhance customer experience
• Develop and execute plans to meet or exceed financial targets, including revenue growth through customer retention and increased share of wallet
• Monitor sales pipelines, identify risks, and implement mitigation strategies

Skills

Leadership

Customer relationships

Sales metrics

CRM systems

Power BI

Travel willingness

Tools

CRM systems

Power BI

Job description

Lead and coach a sales team to grow customer retention and revenue in Fluid Power Solutions line of business! Performance incentives + Tool of trade | Laptop, iPhone, Company Car Enjoy exclusive employee benefits, including discounts on products and services! lead and coach a high-performing sales team to grow customer loyalty and revenue.

About Us

Motion Fluid Power Solutions is a trusted leader in providing hydraulic and industrial hose and fittings, hydraulic hardware solutions, and pneumatic products. We service a diverse range of industries, including mining, waste management, transport, oil & gas, manufacturing, construction, and agriculture. We specialise in delivering high-quality fluid power products and customised solutions that help our customers enhance efficiency and reliability in their operations.

Role Overview

We are seeking a dynamic and experienced Manager Customer Relationships to lead and inspire our team of Customer Relationship Managers within Network 1 - North Queensland. This role is pivotal in driving sales growth by enhancing customer retention and expanding our share of wallet within North Queensland. You will implement customer‑centric sales strategies, coach your team to build lasting relationships, and ensure the achievement of regional revenue targets.

Key Responsibilities

• Lead, develop, and motivate a high‑performing sales team focused on customer relationship management within North Queensland
• Coach and mentor team members to deepen customer engagement and improve sales capabilities
• Analyse sales data and metrics to inform strategic decisions and improve outcomes
• Collaborate cross‑functionally to streamline sales operations and enhance customer experience
• Develop and execute plans to meet or exceed financial targets, including revenue growth through customer retention and increased share of wallet
• Monitor sales pipelines, identify risks, and implement mitigation strategies

Desired Qualifications and Skills

• Experience in industrial, engineering, or MRO sectors is beneficial
• Proven leadership skills with the ability to nurture talent while maintaining high performance standards
• Strong capability in using sales metrics and KPIs to drive team performance
• Proficient in sales pipeline management, financial reporting, budgeting, and forecasting
• Excellent communication, coaching, and interpersonal skills
• Ability to collaborate effectively
• Strong problem‑solving and decision‑making abilities
• Comfortable with technology adoption including CRM systems and reporting tools like Power BI
• Willingness to travel regularly within the assigned geographic area

What we offer:

• Group discounts from a range of automotive & industrial suppliers e.g. Repco
• As Motion is part of the Genuine Parts Company (GPC) Group, there is opportunity to collaborate with Global network
• Ongoing training and career development; we genuinely care about supporting you to reach your full potential
• An inclusive culture that embraces the diversity of our people
• Free flu shots and counselling services with our Employee Assistance Program, and access to mental health and well‑being support initiatives
• Supplied uniform of choice to foster a strong sense of team spirit and belonging
• Incentive scheme to celebrate and reward our success
• One paid Volunteer Leave Day each calendar year, allowing you to give you to the community with our full support
• Parental Leave Top‑Up Allowance to provide extra financial support when welcoming new family members

About Motion

Motion Australia is a leader in the distribution of industrial products. We operate across Australia, New Zealand, Indonesia, and Singapore and part of a larger group GPC where opportunities are endless for a motivated individual. We are a Company who values relationships, therefore we need this role to always work to foster and maintain trusted relationships across all levels of our business and seek to support and add value to our store network, managers, and leaders. We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long‑term investment in people, systems, process, and new growth opportunities for our people.

GPC conducts its business without regard to sex, race, creed, colour, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.