Customer Relationship Manager

Genuine Parts Company; Toowoomba Regional; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company vehicle

iPhone

Laptop

Bonus incentives

Career progression

Wellbeing programs

Job summary

Motion Industrial Solutions is seeking a customer-focused sales professional to manage and grow an established portfolio of industrial customers within a western Queensland territory, based in Toowoomba. You will spend much of your time in the field, visiting customers and solving problems with support from local branches and internal teams.

You’ll manage day-to-day relationships, identify opportunities, and follow up quotes while targeting territory growth.

Qualifications

• Experience building relationships with customers and stakeholders.
• Proactive, organised approach to managing accounts and sales opportunities.
• Strong communication and follow-up skills.
• Commercial awareness and confidence discussing products and solutions.
• Interest in technical/industrial products; training available.
• Ability to work collaboratively with internal teams.
• Current driver’s license and willingness to travel locally.
• Formal sales or business qualifications welcome but not essential.

Responsibilities

• Visit customers regularly and build trusted working relationships.
• Manage and retain an allocated customer portfolio.
• Understand customer needs and identify suitable product and service solutions.
• Follow up sales opportunities, quotes and customer enquiries.
• Identify cross-sell and up-sell opportunities.
• Develop straightforward account plans and support territory growth initiatives.
• Work closely with branch and internal teams to deliver a reliable customer experience.
• Monitor account activity, sales performance and customer feedback.
• Help achieve agreed territory sales and customer growth targets.

Skills

Relationship building

Proactive account management

Strong communication

Commercial aware

Travel readiness

Team collaboration

Customer problem solving

Driver's license

Job description

Toowoomba location| Manage key accounts, grow territory sales and build lasting customer partnerships. External sales role servicing western QLD customers (Toowoomba based office) Market aligned remuneration + bonuses + annual salary review! Be part of the Bearing & Power Transmission industry! Motion Industrial Solutions is looking for a customer-focused sales professional to manage and grow an established portfolio of industrial customers within an allocated territory. This is a hands‑on, customer‑facing role suited to someone moving beyond Internal Sales, or an experienced Account Manager who enjoys regular site visits, solving customer problems and building long‑term relationships.

About the Role

You will manage day-to-day relationships with existing customers while identifying practical opportunities to grow sales across Motion’s industrial product and service range. Supported by your Manager Customer Relationships, Branch Managers and internal sales teams, you will:

• Visit customers regularly and build trusted working relationships
• Manage and retain an allocated customer portfolio
• Understand customer needs and identify suitable product and service solutions
• Follow up sales opportunities, quotes and customer enquiries
• Identify cross-sell and up-sell opportunities
• Develop straightforward account plans and support territory growth initiatives
• Work closely with branch and internal teams to deliver a reliable customer experience
• Monitor account activity, sales performance and customer feedback
• Help achieve agreed territory sales and customer growth targets

Most of your time will be spent engaging with customers in the field, with strong support from local branch and sales teams.

What You Bring

We are looking for someone with a genuine interest in customers, sales and industrial products. You may have experience in Internal Sales, Account Management, Customer Service, Trade Sales or a similar customer‑facing commercial role.

• Experience building relationships with customers and stakeholders
• A proactive, organised approach to managing accounts and sales opportunities
• Strong communication and follow‑up skills
• Commercial awareness and confidence discussing products and solutions
• An interest in technical or industrial products; product training will be provided
• Ability to work collaboratively with internal teams
• A current driver’s license and willingness to travel within your local territory
• Formal sales or business qualifications are welcome but not essential.

What We Offer

Market aligned remuneration with annual salary reviews: Your salary grows with your skills and performance.

• Tool of Trade provided: Company vehicle + iPhone + laptop.
• Career Progression: Clear pathways to develop and advance within Motion and with access to free webinars, training events and courses.
• Comprehensive Benefits: Including retail discounts, bonus incentives, recognition programs, supplied uniforms, parental leave top‑up allowance and access to wellbeing/employee assistance programs.
• Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities.

About Motion

Motion is a leader in the distribution of industrial products. We operate across Australia, New Zealand, Indonesia, and Singapore where opportunities are endless for a motivated individual. We focus on continuous improvement and sustainable growth as our two main objectives. This is driven by our long‑term investment in people, systems, process, and new growth opportunities for our people.

MOTION is an equal opportunity employer

You must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position.

Equal Opportunity & Diversity Statement

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.