Customer & Project Support Co-ordinator

Hall & Prior Aged Care Group; City of Melbourne; On-site; AUD 70,000 - 80,000; Full time

Job summary

Apply Now, an Australian-owned carpet manufacturer based in Dandenong, is seeking a versatile office professional to support multiple business functions in a stable, growing team. This role suits someone who enjoys variety, keeps busy, and keeps operations running smoothly behind the scenes.

You'll assist the CEO, manage cross-functional projects, support the Customer Service Team, handle the complaints process, and communicate with stakeholders to keep initiatives moving forward.

Qualifications

• Background in a similar role.
• Strong attention to detail with good time management and organisational skills.
• Excellent verbal and written communication skills.
• High proficiency in MS Office Suite and the ability to learn new systems quickly.
• Ability to deal with sensitive information with discretion.
• Customer-centric focus with a proactive, solution-driven approach.

Responsibilities

• Supporting the CEO across a variety of tasks.
• Managing and tracking projects across the business from start to finish.
• Assisting the Customer Service Team to deliver a great client experience.
• Managing the complaints process and helping resolve issues.
• Keeping projects moving by communicating effectively with key stakeholders inside and outside the business.

Skills

Background in a similar role

Strong attention to detail

Excellent verbal and written comms

MS Office Suite proficiency

Discretion with sensitive information

Customer-centric mindset

Tools

MS Office Suite

Job description

• EARN $70,000 - $80,000 + Super | Full-Time Role in a Stable, Growing Business
• Join an Australian Carpet Manufacturer Trusted for Quality Since 1978
• Perfect Opportunity for a Well Organised Individual Who Likes to Keep Busy

About The Company

Our client is an Australian-owned manufacturer of quality carpets, proudly based in Dandenong since 1978 and supplying customers nationally. Backed by one of the world's largest flooring groups, they combine the stability of a major player with the feel of a close-knit workplace. Their office team is small, passionate and super friendly, made up of customer centric individuals who genuinely care about making a positive difference in the lives of their clients.

About The Opportunity

The primary purpose of this position is to support a wide range of functional areas across the business. Often described as the "everything department", this role is perfect for someone who loves variety, enjoys keeping busy and takes pride in keeping things running smoothly behind the scenes.

As part of a small team, some of your responsibilities will include:

• Supporting the CEO across a variety of tasks
• Managing and tracking projects across the business from start to finish
• Assisting the Customer Service Team to deliver a great client experience
• Managing the complaints process and helping resolve issues
• Keeping projects moving by communicating effectively with key stakeholders inside and outside the business

About You

The successful candidate will have:

• A background in a similar role
• Strong attention to detail with excellent time management and organisational skills
• Excellent verbal and written communication skills
• High proficiency in MS Office Suite and the ability to learn new systems quickly
• The ability to deal with sensitive information appropriately and with discretion
• A customer centric focus and a proactive, solution-driven approach

What's in it for You?

• Convenience | Free On-site Staff Parking
• Social Perks | Occasional Team Events & Celebrations
• Fair & Competitive Salary | $70,000 - $80,000 + Super
• Career Progression | Internal Pathways, Training & Mentorship
• Team Culture | Fun, Supportive Environment with a Family Feel
• Training Opportunities | Access to Internal and External Upskilling Programs