Customer & Project Support Co-Ordinator

Recruit Shop Pty Ltd; City of Melbourne; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Free On-site Parking

Occasional Team Events & Celebrations

Internal Pathways, Training & Mentors

Job summary

Recruit Shop Pty Ltd is seeking a well-organised individual to join our team in a versatile role that supports multiple business areas. You will assist the CEO, coordinate projects, and help ensure excellent client experiences while handling complaints and liaising with stakeholders.

The position offers a stable, growing business with a salary between $70,000 and $80,000 plus super, and on-site parking in Dandenong. A friendly, team-focused environment awaits.

Qualifications

• Experience coordinating across multiple functions.
• Strong time management and organisational skills.
• Excellent verbal and written communication.

Responsibilities

• Support the CEO with a variety of tasks across the business.
• Manage and track projects from start to finish.
• Assist the Customer Service Team to deliver a great client experience.
• Manage the complaints process and help resolve issues.
• Keep projects moving by communicating with key stakeholders inside and outside the business.

Skills

Project coordination

Time management

Communication

Attention to detail

Customer service

Discretion

Tools

MS Office Suite

Job description

Job Description

• EARN $70,000 - $80,000 + Super | Full-Time Role in a Stable, Growing Business
• Join an Australian Carpet Manufacturer Trusted for Quality Since 1978
• Perfect Opportunity for a Well Organised Individual Who Likes to Keep Busy

About The Company

Our client is an Australian-owned manufacturer of quality carpets, proudly based in Dandenong since 1978 and supplying customers nationally. Backed by one of the world's largest flooring groups, they combine the stability of a major player with the feel of a close-knit workplace. Their office team is small, passionate and super friendly, made up of customer centric individuals who genuinely care about making a positive difference in the lives of their clients.

About The Opportunity

The primary purpose of this position is to support a wide range of functional areas across the business. Often described as the "everything department", this role is perfect for someone who loves variety, enjoys keeping busy and takes pride in keeping things running smoothly behind the scenes.

As part of a small team, some of your responsibilities will include:

• Supporting the CEO across a variety of tasks
• Managing and tracking projects across the business from start to finish
• Assisting the Customer Service Team to deliver a great client experience
• Managing the complaints process and helping resolve issues
• Keeping projects moving by communicating effectively with key stakeholders inside and outside the business

About You

The successful candidate will have:

• A background in a similar role
• Strong attention to detail with excellent time management and organisational skills
• Excellent verbal and written communication skills
• High proficiency in MS Office Suite and the ability to learn new systems quickly
• The ability to deal with sensitive information appropriately and with discretion
• A customer centric focus and a proactive, solution-driven approach

What's in it for You?

• Convenience | Free On-site Staff Parking
• Social Perks | Occasional Team Events & Celebrations
• Fair & Competitive Salary | $70,000 - $80,000 + Super
• Career Progression | Internal Pathways, Training & Mentorship
• Team Culture | Fun, Supportive Environment with a Family Feel
• Training Opportunities | Access to Internal and External Upskilling Programs