Dynamic Projects & Customer Experience Coordinator

Hall & Prior Aged Care Group; City of Melbourne; On-site; AUD 70,000 - 80,000; Full time

Job summary

Apply Now, an Australian-owned carpet manufacturer based in Dandenong, is seeking a versatile office professional to support multiple business functions in a stable, growing team. This role suits someone who enjoys variety, keeps busy, and keeps operations running smoothly behind the scenes.

You'll assist the CEO, manage cross-functional projects, support the Customer Service Team, handle the complaints process, and communicate with stakeholders to keep initiatives moving forward.

Qualifications

• Background in a similar role.
• Strong attention to detail with good time management and organisational skills.
• Excellent verbal and written communication skills.
• High proficiency in MS Office Suite and the ability to learn new systems quickly.
• Ability to deal with sensitive information with discretion.
• Customer-centric focus with a proactive, solution-driven approach.

Responsibilities

• Supporting the CEO across a variety of tasks.
• Managing and tracking projects across the business from start to finish.
• Assisting the Customer Service Team to deliver a great client experience.
• Managing the complaints process and helping resolve issues.
• Keeping projects moving by communicating effectively with key stakeholders inside and outside the business.

Skills

Background in a similar role

Strong attention to detail

Excellent verbal and written comms

MS Office Suite proficiency

Discretion with sensitive information

Customer-centric mindset

Tools

MS Office Suite

Job description

Apply Now, an Australian-owned carpet manufacturer based in Dandenong, is seeking a versatile office professional to support multiple business functions in a stable, growing team. This role suits someone who enjoys variety, keeps busy, and keeps operations running smoothly behind the scenes.

You'll assist the CEO, manage cross-functional projects, support the Customer Service Team, handle the complaints process, and communicate with stakeholders to keep initiatives moving forward.