Customer Operations Specialist – Lending

Liberty Financial; City of Melbourne; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Wellness perks

Social culture

Community groups

Lend-A-Hand initiatives

Career acceleration

Daily extras

Job summary

Liberty Group seeks an Operations Support Officer to deliver outstanding customer experiences across personal lending operations. You will work directly with customers, support a range of processes, and help drive positive outcomes for both customers and the business.

In this role, you will handle inquiries about loan applications and accounts, process requests and updates, and maintain precise customer records while collaborating with internal partners to resolve issues.

Qualifications

• Experience in customer service or operations.
• Strong communication and problem-solving skills.
• Proactive and able to work in a team.

Responsibilities

• Deliver excellent service through inbound and outbound customer interactions.
• Assist customers with enquiries relating to loan applications and accounts.
• Process customer requests and account updates accurately and efficiently.
• Maintain accurate customer records and liaise with internal teams to resolve queries.

Skills

Customer Service

Communication

Problem-Solving

Team Player

Fast-Paced

Job description

Liberty Group seeks an Operations Support Officer to deliver outstanding customer experiences across personal lending operations. You will work directly with customers, support a range of processes, and help drive positive outcomes for both customers and the business.

In this role, you will handle inquiries about loan applications and accounts, process requests and updates, and maintain precise customer records while collaborating with internal partners to resolve issues.