Operations Support Officer

Liberty Financial; City of Melbourne; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Wellness perks

Social culture

Community groups

Lend-A-Hand initiatives

Career acceleration

Daily extras

Job summary

Liberty Group seeks an Operations Support Officer to deliver outstanding customer experiences across personal lending operations. You will work directly with customers, support a range of processes, and help drive positive outcomes for both customers and the business.

In this role, you will handle inquiries about loan applications and accounts, process requests and updates, and maintain precise customer records while collaborating with internal partners to resolve issues.

Qualifications

• Experience in customer service or operations.
• Strong communication and problem-solving skills.
• Proactive and able to work in a team.

Responsibilities

• Deliver excellent service through inbound and outbound customer interactions.
• Assist customers with enquiries relating to loan applications and accounts.
• Process customer requests and account updates accurately and efficiently.
• Maintain accurate customer records and liaise with internal teams to resolve queries.

Skills

Customer Service

Communication

Problem-Solving

Team Player

Fast-Paced

Job description

Join MoneyPlace as a Operations Support Officer and play a key role in delivering exceptional customer experiences across our personal lending operations. You will work directly with customers, support a range of operational processes, and help drive positive outcomes for both our customers and the business.

The Opportunity

Join MoneyPlace as a Operations Support Officer and play a key role in delivering exceptional customer experiences across our personal lending operations. You will work directly with customers, support a range of operational processes, and help drive positive outcomes for both our customers and the business.

What your day will look like

• Deliver exceptional service through inbound and outbound customer interactions.
• Assist customers with enquiries relating to their loan applications and accounts.
• Process customer requests, account updates and operational activities accurately and efficiently.
• Manage payment processing, account maintenance and customer follow-up activities.
• Maintain accurate customer records and ensure all documentation is completed to a high standard.Liaise with internal teams and external partners to resolve customer queries and support positive outcomes.
• Identify opportunities to improve processes and enhance the customer experience.
• Prioritise tasks effectively while meeting service levels and operational deadlines.
• Support a strong risk and compliance culture by adhering to policies, procedures and regulatory requirements.
• Contribute to a collaborative team environment focused on delivering excellent customer outcomes.

Enough about us, lets talk about you

• Passionate about achieving results through customer excellence
• A confident communicator with sharp problem‑solving skills
• Driven to learn, grow, and take ownership in a fast‑paced environment
• A team player who thrives in collaborative but performance‑focused cultures

Why join MoneyPlace & Liberty Group?

At Liberty Group, we celebrate people bringing their most genuine and authentic selves to work. We're proud of the diverse and inclusive culture we have built, supported by initiatives across gender equality, disability, LGBTQIA+, mental health, and cultural inclusion. We acknowledge and value the contribution of Indigenous Australians, Torres Strait Islanders, and other cultural minority communities as part of our mission to help people #GetFinancial.

We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation. We are thrilled to be finalists in the Australian Employer of Choice and HR Team of the Year Awards - we will never be finished making Liberty the best place to work. We believe it's the little extras that can make a big difference in helping our team meet their needs. There's more to working at Liberty than just great financial rewards - we provide access to a large number of great benefits such as:

• Wellness perks including counselling, yoga, meditation, health checks, massages, private health and gym subsidies
• Social culture with themed lunches, EOFY/EOY parties, and corporate casual dress
• Community groups such as Pride Network (LGBTQIA+), Women in Leadership, and Green Stars (environmental enthusiasts)
• Opportunities to give back through Lend‑A‑Hand initiatives
• Career acceleration with structured progression opportunities and access to online development courses
• Daily extras like lunches, coffee, fruit, and snacks always available

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity, or disability.