Operations Officer

Lending Association; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

On-site gym

Snack cupboard

Employee Assistance Program (EAP)

Wellness days

Job summary

Lending Association is seeking an organised Operations Officer to support day-to-day operations, coordinate workflows and maintain records across the business. You will build strong relationships with stakeholders, help implement process improvements and assist with onboarding, training and documentation, ensuring accuracy, timeline delivery and a seamless experience for staff and customers.

Attention to detail, organisation and proficiency with Microsoft Excel are essential, as is the ability

Qualifications

• 1-2 years experience in operations, administration or services support.
• Strong organisational and time management skills.
• Excellent written and verbal communication.

Responsibilities

• Support day-to-day running of the business and office.
• Coordinate operational processes, systems and workflows.
• Build strong relationships across the business and provide staff support.
• Identify and implement process improvements to increase efficiency.
• Maintain accurate records, documentation and registers.
• Assist with policy/procedure development and process documentation.
• Support onboarding, training and adoption of operational systems.
• Monitor workflows and help resolve operational issues as they arise.

Skills

Organisational skills

Time management

Attention to detail

Written and verbal communication

Excel

Autonomous work

Team collaboration

Tools

Microsoft Excel

Job description

Lending Association is a respected national mortgage brokerage with strong industry reach, an outstanding reputation, and a deep wealth of lending knowledge. While well‑established, we never stand still, continuing to grow through expertise, service excellence and long‑term client relationships.

This is an exciting opportunity for an organised and detail-oriented professional to join our team as an Operations Officer. You'll work closely with stakeholders across the business to support operational activities, improve processes, and help create a seamless experience for both employees and customers.

If you're highly organised, enjoy creating structure and take pride in delivering exceptional administrative and operational support, we'd love to hear from you

About the Role

Operational Support & Stakeholder Engagement

Support the smooth day-to-day running of the business and office

Coordinate operational processes, systems and workflows

Build strong relationships across the business and provide responsive support to staff

Identify and implement process improvements to enhance efficiency

Maintain accurate records, documentation and operational registers

Assist with the development of policies, procedures and process documentation

Support staff onboarding, training and adoption of operational systems

Monitor workflows and help resolve operational issues as they arise

Process Improvement

Assist with business improvement projects and operational initiatives

Support the testing, implementation and enhancement of systems, workflows and technology solutions

Contribute to continuous improvement initiatives that support business objectives and growth

Reporting & Administration

Prepare operational reports, dashboards and management information

Maintain data integrity across business systems and databases

Manage document control, filing and record-keeping requirements

About You

To be successful in this role, you will demonstrate:

Previous experience (1-2 years) in an operations, administration, business support or similar role

Strong organisational and time management skills

Exceptional attention to detail and accuracy

Excellent written and verbal communication skills

Intermediate to advanced Microsoft Office skills, particularly Excel

The ability to manage competing priorities and work to deadlines

Strong analytical thinking and problem-solving capabilities

The ability to work autonomously while contributing positively within a team environment

Previous experience within the lending, finance or mortgage broking industry (preferred)

Why Join Us?

Be part of a collaborative and supportive team

Opportunity to contribute to meaningful business improvement initiatives

Diverse role with exposure across multiple areas of the business

Ongoing opportunities for professional development and growth

A culture that values initiative, innovation and continuous improvement

On-site gym AND a fully stocked snack cupboard! Confidential wellbeing support through our Employee Assistance Program (EAP) and 2 x Wellness days per year

(We only contact successful candidates; however, we appreciate your interest)