Customer Operations & Order Fulfillment Coordinator

Arrotex Pharmaceuticals Pty Ltd.; Sydney; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Exclusive employee discounts via DBG/3

Employee wellbeing support

Professional development & leadership培

Autonomous work environment

Leadership & academy programmes

Job summary

DBG Health in Sydney is seeking a highly organised Customer Business Partner to join our Beauty Supply Chain team on a 12-month fixed-term contract. You will coordinate end-to-end order management for key wholesale customers, ensuring seamless fulfilment, inventory availability and superior service.

You will collaborate with customers, 3PLs and internal supply chain teams to resolve issues, support launches and drive continuous improvements that enhance customer satisfaction and operational

Qualifications

• Minimum 2 years' experience in Supply Chain, Customer Service, Order Management, or similar.
• Experience end-to-end order management and fulfilment processes including order processing, inventory management, and delivery coordination.
• Strong relationship-building and stakeholder management across customers, suppliers, 3PL and internal teams.
• Sound understanding of supply chain operations: inventory, demand planning, logistics, warehousing, customer service.
• Strong analytical and problem-solving skills with advanced Excel and data-driven decision making.
• Experience working with ERP systems (SAP or similar) and managing competing priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with key wholesale customers as the main contact for order management and service.
• Manage the end-to-end order lifecycle including processing, inventory allocation, delivery coordination, and timely updates.
• Collaborate with Demand Planning, Supply Planning, Logistics, Sales and 3PL partners to optimise product availability and service levels.
• Proactively handle customer enquiries, escalations, claims, shortages, and fulfilment issues with prompt resolution.
• Monitor customer and supply chain performance metrics; identify trends and opportunities to improve forecast alignment and DIFOT.
• Support new product launches, promotional activities, and continuous improvement initiatives.

Skills

Order management

Relationship building

ERP systems (SAP)

Excel & data analysis

Supply chain knowledge

Tools

SAP

Job description

DBG Health in Sydney is seeking a highly organised Customer Business Partner to join our Beauty Supply Chain team on a 12-month fixed-term contract. You will coordinate end-to-end order management for key wholesale customers, ensuring seamless fulfilment, inventory availability and superior service.

You will collaborate with customers, 3PLs and internal supply chain teams to resolve issues, support launches and drive continuous improvements that enhance customer satisfaction and operational