Customer Service Officer

Cleanaway; Unanderra; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Attractive salary package

Paid parental leave

Annual employee share plan

Novated leasing

EAP access

Discounts on private health insurance

Company discounts

Job summary

Cleanaway is hiring a Customer Care professional to join our fast-paced, supportive team in New South Wales. You will be the first point of contact for Commercial & Industrial and Municipal Council customers, delivering friendly service and resolving enquiries efficiently.

You’ll coordinate service bookings, maintain accurate customer data in Salesforce, and work closely with operations to meet customer needs while upholding our commitment to sustainable waste management.

Qualifications

• Experience in customer service or contact centre.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and calm under pressure.
• Detail-oriented with the ability to manage competing priorities.
• Proactive team player with CRM system proficiency.

Responsibilities

• Respond to inbound calls and emails with friendly, professional service.
• Coordinate service bookings and process requests accurately.
• Investigate and resolve customer enquiries and complaints for positive outcomes.
• Maintain up-to-date customer information in Salesforce and internal systems.
• Collaborate with operations to meet customer needs and expectations.
• Build and sustain strong relationships with customers and stakeholders.

Skills

Customer service

Phone etiquette

Problem solving

Attention to detail

CRM system knowledge

Tools

Salesforce

Job description

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

The Opportunity

Are you passionate about delivering great customer service and enjoy being part of a supportive, fast-paced team? We’re looking for a motivated and customer-focused individual to join our Customer Care team, where you'll play an important role in creating positive customer experiences every day.

Reporting to the Customer Care Floor Lead, you’ll be the first point of contact for our Commercial & Industrial (C&I) and Municipal Council customers, providing exceptional service, resolving enquiries and ensuring customers receive timely and effective support.

Key Responsibilities

• Respond to inbound customer calls and emails, providing friendly, professional and efficient service.
• Coordinate service bookings and process customer requests accurately and efficiently.
• Investigate and resolve customer enquiries and complaints, ensuring positive outcomes.
• Maintain accurate and up-to-date customer information using Salesforce and other internal systems.
• Work closely with operational teams to coordinate services and ensure customer needs are met.
• Develop and maintain strong working relationships with customers and internal stakeholders.

About You

• Previous experience in customer service, a contact centre or a similar customer-facing role.
• Excellent communication and interpersonal skills, with a confident and professional phone manner.
• Strong problem-solving skills, with the ability to remain calm and solution-focused in challenging situations.
• Excellent attention to detail, organisational skills and the ability to manage competing priorities in a fast-paced environment.
• A proactive, team-first attitude, with the ability to work independently and confidently navigate CRM systems such as Salesforce.
• Attractive salary package
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing *********@cleanaway.com.au.

Join us on our exciting journey towards a sustainable future.