Customer & Marketing Support Coordinator

MedHealth; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Edm/HubSpot experience

Job summary

mlcoa is seeking a dedicated Customer & Marketing Support Coordinator for a full-time secondment. You will join our Marketing Communications team, assisting with social media, digital campaigns, webinars and customer communications across a national scope.

You will work closely with management to implement marketing initiatives, handle content updates, and deliver engaging collateral while ensuring smooth events and strong customer support.

Qualifications

• Experience in marketing coordination and communications.
• Proficient in EDM/Email campaigns using platforms such as HubSpot.
• Strong Microsoft Office skills; Adobe experience is a plus.
• Good eye for design and attention to detail.
• Excellent written and verbal communication skills.
• Strong organisational and prioritisation abilities.
• Proactive, self-starting with minimal supervision.
• Marketing knowledge or qualifications in medico-legal services would be highly regarded.

Responsibilities

• Create, schedule and coordinate marketing communications and campaigns.
• Manage mlcoa LinkedIn content and monitor performance.
• Support website content updates.
• Develop marketing collateral: flyers, presentations, brochures, infographics.
• Coordinate conferences, sponsorships and educational events.
• Support national webinar program from promotion to delivery; produce EDM content.
• Keep marketing calendars organized and on track.
• Collaborate with stakeholders across mlcoa and MedHealth.
• Provide responsive customer support via the national inbox.

Job description

Customer & Marketing Support Coordinator

• Contract
• Job Status: Full Time

Join mlcoa in a varied national role combining marketing, events, digital content and customer support.

We’re looking for an organised and proactive Customer & Marketing Support Coordinator to join our team on a full-time secondment.

Working closely with our customer-facing management team and the wider. Marketing Communications team, you’ll help bring our marketing and customer engagement initiatives to life. From social media and digital campaigns to webinars, events and customer communications, no two days will look quite the same.

What you’ll be doing

• Creating, scheduling and coordinating marketing communications and campaigns
• Managing mlcoa LinkedIn content and monitoring performance
• Supporting website content and updates
• Developing marketing collateral including flyers, presentations, brochures and infographics
• Coordinating conferences, sponsorships and educational events
• Supporting our national webinar program from promotion through to deliveryProducing EDM communications and other customer-facing content
• Keeping marketing activities and calendars organised and on track
• Working collaboratively with stakeholders across mlcoa and MedHealth
• Providing responsive customer support and managing enquiries through the national inbox

What we’re looking for

• Previous experience in a similar marketing, communications or coordination role
• Experience creating EDM communications using platforms such as HubSpot
• Strong Microsoft skills, with Adobe experience highly regarded
• A good eye for design and strong attention to detail
• Excellent written and verbal communication skills
• Strong organisation and prioritisation skills
• A proactive, self-starting approach and ability to work with minimal supervision
• Marketing qualifications and/or knowledge of IME or medico-legal services would be highly regarded

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.