Customer & Marketing Support Coordinator

mlcoa; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

mlcoa is seeking a Customer & Marketing Support Coordinator to join our team on a full-time secondment. The role blends marketing, events, digital content and customer support across a national remit.

You will collaborate with our customer-facing management team and the Marketing Communications group to bring campaigns to life—from social media and digital campaigns to webinars, events and customer communications—with organised calendars and proactive coordination across mlcoa and MedHealth.

Qualifications

• Experience in a similar marketing, communications or coordination role
• Experience creating EDM communications using HubSpot
• Strong Microsoft skills; Adobe experience highly regarded
• Good eye for design and strong attention to detail
• Excellent written and verbal communication skills
• Strong organisation and prioritisation skills
• Proactive, self-starting approach with minimal supervision
• Marketing qualifications and/or knowledge of IME or medico-legal services would be highly regarded

Responsibilities

• Create, schedule and coordinate marketing communications and campaigns
• Manage mlcoa LinkedIn content and monitor performance
• Support website content and updates
• Develop marketing collateral including flyers, presentations, brochures and infographics
• Coordinate conferences, sponsorships and educational events
• Support our national webinar program from promotion through to delivery
• Produce EDM communications and other customer-facing content
• Keeping marketing activities and calendars organised and on track
• Collaborate with stakeholders across mlcoa and MedHealth
• Provide responsive customer support and manage enquiries through the national inbox

Skills

Marketing coordination

Content creation

Campaign planning

Customer support

Event coordination

Written communication

Proactive/self-starting

IME/Medico-legal knowledge

Tools

HubSpot

Microsoft Office

Adobe Creative Suite

Job description

Job Description

Join mlcoa in a varied national role combining marketing, events, digital content and customer support.

We’re looking for an organised and proactive Customer & Marketing Support Coordinator to join our team on a full-time secondment.

Working closely with our customer-facing management team and the wider Marketing Communications team, you’ll help bring our marketing and customer engagement initiatives to life. From social media and digital campaigns to webinars, events and customer communications, no two days will look quite the same.

What you’ll be doing

• Creating, scheduling and coordinating marketing communications and campaigns
• Managing mlcoa LinkedIn content and monitoring performance
• Supporting website content and updates
• Developing marketing collateral including flyers, presentations, brochures and infographics
• Coordinating conferences, sponsorships and educational events
• Supporting our national webinar program from promotion through to delivery
• Producing EDM communications and other customer-facing content
• Keeping marketing activities and calendars organised and on track
• Working collaboratively with stakeholders across mlcoa and MedHealth
• Providing responsive customer support and managing enquiries through the national inbox

Qualifications

What we’re looking for

• Previous experience in a similar marketing, communications or coordination role
• Experience creating EDM communications using platforms such as HubSpot
• Strong Microsoft skills, with Adobe experience highly regarded
• A good eye for design and strong attention to detail
• Excellent written and verbal communication skills
• Strong organisation and prioritisation skills
• A proactive, self-starting approach and ability to work with minimal supervision
• Marketing qualifications and/or knowledge of IME or medico-legal services would be highly regarded

Additional Information

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.