Business Manager - NT mlcoa

MedHealth; Darwin; On-site; AUD 110,000 - 140,000; Full time

Job summary

mlcoa is seeking a Business Manager to lead our NT operations and support a customer service team. You will build strong relationships with NT clients and work with senior leaders to drive exceptional service and business growth.

Reporting to the Operations Manager, you will oversee daily activities, productivity, and service delivery while promoting governance, quality and continuous improvement. You will mentor staff and contribute to recruitment and onboarding.

Qualifications

• Leadership experience in a medical or related industry with commercial/operational delivery.
• Proven customer relationship management experience.
• Strong commercial acumen and a results-focused approach.
• Excellent communication and stakeholder management skills.
• A genuine commitment to delivering an exceptional customer experience.

Responsibilities

• Lead, support and develop the Customer Service team to deliver a consistently high standard of service.
• Oversee daily activities, workloads and service delivery to support team productivity and efficiency.
• Build strong, trusted relationships with NT customers through proactive engagement, training and ongoing support.
• Monitor service standards and ensure client SLAs and contractual requirements are met.
• Work collaboratively with operational teams to resolve customer issues and complaints effectively.
• Support recruitment, onboarding, training and development of team members.
• Work with the General Manager and Operations Manager to support business growth initiatives.
• Monitor customer and industry trends and identify opportunities for continuous improvement.
• Promote strong governance, quality and compliance across day-to-day operations.
• Foster an inclusive, collaborative and supportive team environment.

Skills

Leadership

Customer relationships

Commercial acumen

Communication skills

Stakeholder management

Tools

MS Office

Job description

At mlcoa, we help organisations improve life, health and employment outcomes while never losing sight of the individual.

You’ll be part of a business that values integrity, quality, expertise and finding solutions, within the broader MedHealth group where inclusion, collaboration and empathy are central to how we work.

We’re looking for a Business Manager to lead our mlcoa operations in the NT. You’ll support a customer service team, build strong relationships with clients and work closely with senior leaders to drive exceptional service and business growth.

Job Description

What you'll be doing

Reporting to the Operations Manager you will:

• Lead, support and develop the Customer Service team to deliver a consistently high standard of service
• Oversee daily activities, workloads and service delivery to support team productivity and efficiency
• Build strong, trusted relationships with NT customers through proactive engagement, training and ongoing support
• Monitor service standards and ensure client SLAs and contractual requirements are met
• Work collaboratively with operational teams to resolve customer issues and complaints effectively
• Support recruitment, onboarding, training and development of team members
• Work with the General Manager and Operations Manager to support business growth initiatives
• Monitor customer and industry trends and identify opportunities for continuous improvement
• Promote strong governance, quality and compliance across day-to-day operations
• Foster an inclusive, collaborative and supportive team environment.

Qualifications

What we're looking for

• Leadership experience within a medical or related industry, with exposure to commercial and operational service delivery
• Demonstrated customer relationship management experience
• Strong commercial acumen and a results-focused approach
• Excellent communication, influencing and stakeholder management skills
• A supportive and values-led leadership style
• Strong organisational skills and the ability to manage competing priorities
• Advanced Microsoft Office skills
• A genuine commitment to delivering an exceptional customer experience.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.