Customer Loyalty & Retention Specialist | Hybrid

Nissan; Melbourne; Hybrid; AUD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

On-site parking

Hybrid work options

Career development

Zusammenfassung

Nissan Financial Services in Mulgrave, Melbourne is seeking a Customer Loyalty Officer for two fixed-term roles covering parental leave. You will engage with existing customers as their finance contracts mature, guiding them through options and enabling next steps with dealerships and the Nissan network.

You’ll build relationships, identify retention opportunities, and work across refinancing, variations and finance solutions to keep customers engaged with Nissan Financial Services.

Qualifikationen

• Experience in a customer-facing role with a focus on retention and service quality.
• Ability to communicate clearly across multiple channels and build rapport.

Aufgaben

• Build lasting relationships with customers through proactive conversations.
• Explain options as finance contracts mature to guide next steps.
• Create retention opportunities through refinancing, variations or finance solutions.
• Connect customers with dealer network for next vehicle opportunities.
• Support Nissan Future Value customers and dealers to ensure smooth end-of-term experiences.
• Generate quality leads and provide clear information on next steps.

Kenntnisse

Customer service

Communication

Relationship building

Target driven

Tools

CRM systems

Jobbeschreibung

Nissan Financial Services in Mulgrave, Melbourne is seeking a Customer Loyalty Officer for two fixed-term roles covering parental leave. You will engage with existing customers as their finance contracts mature, guiding them through options and enabling next steps with dealerships and the Nissan network.

You’ll build relationships, identify retention opportunities, and work across refinancing, variations and finance solutions to keep customers engaged with Nissan Financial Services.