Customer Operations Specialist – Hybrid & Growth Path

Toyota Finance Australia; City of Knox; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid work arrangements

Paid primary carer's leave

Access to discounted vehicle leasing

Professional development programs

Discounted private health insurance

Employee Assistance Program

Annual salary review

Job summary

Toyota Finance Australia is looking for a Customer Operations Representative at their Scoresby office in Victoria. This role involves servicing customers across various brands in a fast-paced environment, focusing on personal development and career pathways.

The successful candidate will engage with customers to resolve car loan and insurance queries, while enjoying hybrid work arrangements, competitive salary, and a culture that prioritizes employee growth and satisfaction.

Qualifications

• Proven experience delivering high-quality customer service.
• Strong problem-solving skills and ability to manage customer inquiries.
• Excellent verbal and written communication.

Responsibilities

• Engage with customers to provide solutions for car loan and insurance queries.
• Assist customers in meeting their vehicle finance needs.
• Provide excellent customer service and contribute to business success.

Skills

Customer service excellence

Active listening

Problem solving

Rapport building

Microsoft Office proficiency

Multitasking

Job description

Toyota Finance Australia is looking for a Customer Operations Representative at their Scoresby office in Victoria. This role involves servicing customers across various brands in a fast-paced environment, focusing on personal development and career pathways.

The successful candidate will engage with customers to resolve car loan and insurance queries, while enjoying hybrid work arrangements, competitive salary, and a culture that prioritizes employee growth and satisfaction.