Customer Loyalty & Retention Marketing Manager

Zurich; North Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

5 weeks leave per year

Hybrid working 3 days in office / 2 at

AUD$500 wellbeing payment

AUD$295 new starter e-voucher

Global mobility opportunities

Green Star offices

Tree planting for new employees

Job summary

Zurich in Australia is seeking a Marketing Manager - Customer Loyalty & Retention to join our Customer Marketing Chapter, reporting to the Chapter Lead.

You will shape take-to-market plans and deliver customer marketing programs that connect strategy, insight and execution, driving loyalty and long-term retention. This role offers a digital-first environment, hybrid working, and collaboration across channels and geographies.

Qualifications

• Experience in customer loyalty programs.
• Digital-first mindset and data-driven decision making.
• Strong analytical skills and customer insight application.
• Expertise in targeting, segmentation and lifecycle marketing.

Responsibilities

• Deliver end-to-end campaigns, communications and collateral that engage customers and support business priorities.
• Use customer insights and lifecycle thinking to build loyalty, retention and advocacy.
• Track performance, ROI and translate learnings into stronger future activity.
• Lead post-implementation reviews and drive continuous improvement.
• Protect and strengthen Zurich brands through consistent, customer-led communications.
• Collaborate with stakeholders to identify segment opportunities and drive outcomes.

Skills

Lifecycle marketing

Marketing strategy

Data analytics

Segmentation

Campaign management

Copywriting

Channel management

Martech/AI

Tools

Marketing Cloud

Job description

Zurich in Australia is seeking a Marketing Manager - Customer Loyalty & Retention to join our Customer Marketing Chapter, reporting to the Chapter Lead.

You will shape take-to-market plans and deliver customer marketing programs that connect strategy, insight and execution, driving loyalty and long-term retention. This role offers a digital-first environment, hybrid working, and collaboration across channels and geographies.