Asset Management OfficerHybrid

Nissan; City of Monash; Hybrid; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Flexible hybrid working

Job summary

Nissan Financial Services is seeking an Asset Management Officer to support late-stage and complex collections, recovery and remarketing of financed vehicles, and to ensure regulatory compliance across processes. The role involves coordinating with internal teams and external Mercantile Agents, managing accounts, and maintaining accurate records while upholding service levels and best-practice standards.

Ideal candidates will have debt-collection experience in financial services, strong

Qualifications

• Experience in collections within financial services.
• Knowledge of debt collection processes and guidelines.
• Experience managing or supporting complex collections accounts.
• Strong written and verbal communication skills.
• Attention to detail and accurate record-keeping.
• Customer-focused and compliant approach.
• Comfort dealing with customers and external service providers.
• Experience in late-stage collections, asset recovery, or remarketing is a plus.

Responsibilities

• Issuing repossession notices and ensuring NCCP compliance.
• Managing late-stage and complex collections accounts.
• Allocating recovery matters to Mercantile Agents per criteria.
• Liaising with Mercantile Agents to maintain service levels.
• Reviewing agent updates for accurate account information.
• Coordinating with Collection Officers to provide information to Mercantile Agents.
• Coordinating remarketing of recovered vehicles through auction houses.
• Supporting best recovery outcomes when vehicles are sold.
• Maintaining documentation and ensuring compliance with operational requirements.
• Building relationships with internal stakeholders and external service providers.

Skills

Late-stage collections

Debt collection

Asset recovery

Vehicle remarketing

Mercantile agents coordination

Regulatory compliance

Stakeholder communication

Documentation accuracy

Job description

BeConnectedto a long term career at Nissan which can take you around the world.

HaveConfidencein your development through training and be supported with flexible hybrid working options.

GetExcitedabout driving our cars.

BeConnectedto a long term career at Nissan which can take you around the world.

HaveConfidencein your development through training and be supported with flexible hybrid working options.

Asset Management Officer

Power Your Future with Nissan Financial Services

An exciting opportunity is available to join the Asset Management team at Nissan Financial Services. As an Asset Management Officer, you will play an important role in managing late-stage and complex collections matters, supporting the recovery and remarketing of financed vehicles, and ensuring all activity is completed in line with regulatory requirements and Nissan Financial Services' internal processes.

This is a great opportunity for someone with collections experience who is looking to broaden their exposure across asset recovery, repossessions, external service providers and vehicle remarketing.

Your Opportunity

In this role, you will work across the asset management process, coordinating with internal teams and external partners to support effective recovery outcomes.

Your responsibilities will include:

• Issuing appropriate repossession notices and ensuring activity is completed in accordance with NCCP requirements and relevant debt collection guidelines
• Managing late-stage and complex collections accounts
• Allocating recovery matters to approved Mercantile Agents in line with established criteria
• Liaising with Mercantile Agents throughout the recovery process and ensuring agreed service levels are maintained
• Reviewing and recording agent updates to ensure accurate and up-to-date account information
• Working closely with Collection Officers to ensure accurate information is provided to Mercantile Agents
• Coordinating the remarketing of recovered vehicles through approved Auction Houses
• Supporting the achievement of the best possible recovery outcome when vehicles are sold
• Maintaining accurate documentation and ensuring all activity meets compliance and operational requirements
• Building effective relationships with internal stakeholders and external service providers

About You

• To be successful in this role, you will bring:
• Previous collections experience, ideally within financial services
• Knowledge of debt collection processes and practices
• Experience managing or supporting complex collections accounts
• Strong written and verbal communication skills
• Strong attention to detail and the ability to maintain accurate records
• Confidence dealing with customers and external service providers
• The ability to manage competing priorities and progress matters efficiently
• A strong customer and compliance focus
• Experience across late-stage collections, vehicle finance, repossessions, asset recovery, mercantile agents or vehicle remarketing would be highly regarded.

Why Nissan Financial Services?

You will be contributing to Nissan Financial Services' vision to be the financier of choice. Key to this is your commitment to delivering service excellence to our customers and supporting our ongoing pursuit of best practice.

You will also be expected to demonstrate Nissan's Can Do values in your interactions with customers, colleagues and external partners, contributing positively to the culture of the broader team.

As part of our commitment to creating a diverse and inclusive workplace, we welcome applications from people of all backgrounds, experiences and perspectives. We are committed to creating an environment where employees feel valued, respected and empowered to reach their full potential.

Power Your Future with Nissan Financial Services.