Underwriting Team Leader

QBE Insurance; City of Parramatta; Hybrid; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Hybrid Working

Life Leave

Gender-equal flexible leave (18 weeks)

Discounts on insurance products and更多

Job summary

QBE Insurance in Australia is seeking an experienced Underwriting Team Leader to guide a high-performing SME underwriters team, shaping underwriting strategy, portfolio performance and broker outcomes across the Business Packages portfolio.

This role sits at the centre of SME underwriting transformation, blending technical leadership with coaching, data-driven decisioning and market engagement to deliver profitable growth and strong broker partnerships.

Qualifications

• Proven experience leading underwriting teams within the General Insurance industry.
• Strong underwriting expertise with a track record of delivering profitable portfolio outcomes.
• Demonstrated ability to coach, mentor and develop high-performing teams, including leading people through change.
• Strong stakeholder management skills with the ability to build trusted broker relationships and develop broker-facing capability.
• A commercial mindset with strong analytical, decision-making and problem-solving capabilities.
• Experience driving change, improving processes and balancing customer, broker, operational and portfolio considerations to deliver business outcomes.

Responsibilities

• Lead, coach and develop a high-performing team of underwriters, building capability, accountability and engagement while delivering strong customer, broker and business outcomes.
• Own portfolio performance across your team, using data and insights to identify trends, improve underwriting quality and deliver sustainable profitable growth.
• Actively represent QBE in the market, strengthening broker relationships, supporting growth opportunities and building broker-facing capability across the team.
• Drive the implementation of underwriting strategies, business initiatives and change programs that improve portfolio performance, operational effectiveness and customer outcomes.
• Provide technical underwriting leadership and guidance on complex referrals, risk decisions, underwriting governance and regulatory matters while improving underwriting judgement and decision quality across the team.
• Identify, elevate and manage portfolio, operational and governance risks while fostering a culture of sound underwriting judgement, risk awareness and continuous improvement

Skills

Underwriting leadership

Portfolio management

Stakeholder management

Analytical decision-making

Change management

Tools

Data analytics tools

Job description

Hybrid role, Happy to talk flexible working

The opportunity

At QBE, we're committed to building stronger futures for our customers, partners and communities.

We're seeking an experienced Underwriting Team Leader to lead a high-performing team of underwriters and play a key role in delivering underwriting strategy, portfolio performance and broker outcomes across the Business Packages portfolio.

This role sits at the centre of the transformation of SME underwriting at QBE. As automation increasingly handles routine decision-making, our underwriters are becoming portfolio managers, broker advisors, problem solvers and risk specialists. As an Underwriting Team Leader, you will play a critical role in shaping that future, helping develop the next generation of SME underwriters while influencing portfolio performance, broker strategy and underwriting capability.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

In this role you will:

Lead, coach and develop a high-performing team of underwriters, building capability, accountability and engagement while delivering strong customer, broker and business outcomes

Own portfolio performance across your team, using data and insights to identify trends, improve underwriting quality and deliver sustainable profitable growth

Actively represent QBE in the market, strengthening broker relationships, supporting growth opportunities and building broker-facing capability across the team

Drive the implementation of underwriting strategies, business initiatives and change programs that improve portfolio performance, operational effectiveness and customer outcomes

Provide technical underwriting leadership and guidance on complex referrals, risk decisions, underwriting governance and regulatory matters while improving underwriting judgement and decision quality across the team.

Identify, elevate and manage portfolio, operational and governance risks while fostering a culture of sound underwriting judgement, risk awareness and continuous improvement

About you

To be successful in this role, you will have:

Proven experience leading underwriting teams within the General Insurance industry

Strong underwriting expertise with a track record of delivering profitable portfolio outcomes

Demonstrated ability to coach, mentor and develop high-performing teams, including leading people through change

Strong stakeholder management skills with the ability to build trusted broker relationships and develop broker-facing capability

A commercial mindset with strong analytical, decision-making and problem-solving capabilities

Experience driving change, improving processes and balancing customer, broker, operational and portfolio considerations to deliver business outcomes

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program

Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion

Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***********@qbe.com