Customer IT Support Specialist

Olympus Corporation; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Flexible work arrangements

Home office allowance

Health and wellbeing initiatives

Shining Stars program

Job summary

Olympus is seeking a Customer IT Support Specialist to join our Medical team at our Notting Hill head office in Victoria. In this customer-facing role, you will provide first and second-level support across healthcare software, imaging and clinical ICT solutions, helping providers maximise the value of their technology investments.

The ideal candidate has a IT qualification and at least 2 years in technical support, with strong remote assistance, problem-solving and communication skills.

Qualifications

• Diploma or Bachelor's degree in IT/Computing or related field.
• Minimum 2 years' experience in technical/support roles.
• Experience providing remote support via phone, remote access tools.
• Strong troubleshooting across software, hardware, networking.

Responsibilities

• Provide first and second-level support for healthcare software, imaging and ICT solutions.
• Troubleshoot software, hardware, networking, and integration issues remotely.
• Manage service requests and incidents to meet SLAs.
• Perform remote system administration, updates, health checks, and root-cause analysis.

Skills

Customer focus

Technical support

Remote support

Communication skills

Education

Diploma or Bachelor's degree in IT/Computing

Job description

Olympus is seeking a Customer IT Support Specialist to join our Medical team based at our Head Office in Notting Hill, Victoria. In this customer-facing technical support role, you will provide first and second-level support across our healthcare software, imaging, and clinical ICT solutions, helping healthcare providers maximise the value of their technology investments.

This is an exciting opportunity for an experienced IT professional who thrives in a fast-paced environment and enjoys combining technical expertise with exceptional customer service.

• Supporting customers through inbound and outbound phone, email and case-based interactions.
• Providing first and second-level technical support for Olympus clinical software, imaging, and healthcare ICT solutions.
• Troubleshooting software, hardware, networking, and integration issues via phone, email, and remote access tools.
• Monitoring and managing service requests and incidents, ensuring service levels and customer expectations are achieved.
• Performing remote system administration, software updates, health checks, proactive maintenance, and root cause analysis.
• Contributing to continuous improvement initiatives, knowledge management, customer education, and change management activities.

This role operates across a customer support environment with service coverage between 7:00am and 6:00pm Monday to Friday through staggered start and finish times.

About Olympus

Our purpose at Olympus is to make peoples' lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that makes a positive contribution to society.

Our Medical business uses innovative capabilities in medical technology, therapeutic intervention, and precision manufacturing to help healthcare professionals deliver diagnostic, therapeutic, and minimally invasive procedures to improve clinical outcomes, reduce costs, and enhance the quality of life for patients and their safety.

Our commitment to customers and our social responsibility is the cornerstone of everything we do.

Why work at Olympus

At Olympus, we are dedicated to fostering a high performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact, and Empathy form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.

Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:

• A competitive salary package
• Flexible work arrangements (work from home, flexible hours, purchase additional leave)
• Health and Wellbeing initiatives (Corporate Games, Run 4 Kids, Free Bowel Cancer Screening tests, RUOK Day, and EAP)
• Home office allowance available for eligible roles upon commencement.
• Reward and Recognition Program 'Shining Stars'
• Dress for your day
• Social events (Strategy forums, Annual Awards, and Christmas parties)

What we are looking for

You will consider yourself to be a customer-focused, technically capable and solutions-oriented individual with:

• Qualification in Information Technology, Computer Science or a related discipline (Diploma or Bachelor's degree).
• Minimum 2 years' experience in a technical support, application support or systems support role with a software, healthcare IT, MedTech or technology provider supporting external customers.
• Proven experience providing support remotely via phone, remote access and service management tools.
• Strong troubleshooting and problem-solving skills across software, hardware and networking environments.
• Demonstrated ability to work under pressure, manage competing priorities and deliver high-quality customer outcomes.
• Excellent communication, stakeholder management and customer service skills, with the ability to support both technical and non-technical users.
• Microsoft Windows Server, Azure or related certifications.
• Experience supporting healthcare IT, Digital Health, MedTech or diagnostic applications.
• Knowledge of healthcare interoperability and integration standards including HL7, DICOM and FHIR.
• Experience with Microsoft SQL Server administration, querying and troubleshooting.
• Exposure to cloud technologies, identity management platforms and enterprise applications.

"We are deeply committed to fostering a respectful, fair, andwelcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply."