Customer Insights Analyst — Data-Driven Dashboards

RWWA; City Of Stirling; Hybrid; AUD 110.000 - 125.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangements

Learning & development budgets

Modern facilities & parking

Wellbeing programs & Wellness Day

Employee benefits & recognition

Zusammenfassung

Racing and Wagering Western Australia (RWWA) is seeking an experienced Customer Insights Analyst to join our team on a permanent full-time basis. You will turn customer, wagering and market data into insights that influence commercial, customer and operational decisions, using SQL, Snowflake and Power BI to investigate customer behaviour and performance.

You will transform analysis into clear findings and recommendations, maintain dashboards and reports, and collaborate with a multidisciplinary

Qualifikationen

• A relevant tertiary qualification or equivalent practical experience in analytics, statistics, economics, business, marketing science, data science or a related discipline.
• Proficiency in SQL and experience working with cloud data platforms such as Snowflake.
• Experience developing dashboards and data visualisations in Power BI or an equivalent enterprise BI tool.
• Working knowledge of statistical analysis, customer segmentation and campaign or initiative measurement.
• Proficiency with Excel; experience with Python or another analytical programming language is desirable.
• Strong interpersonal and communication skills, with experience working collaboratively in a multi-disciplinary team.
• Experience with customer, transactional, wagering, financial services or similarly regulated data is desirable.

Aufgaben

• Use SQL and approved analytical tools to prepare and analyse customer data.
• Apply business context and statistical techniques to interpret results, test explanations and identify material trends, risks and opportunities.
• Transform analysis into clear findings, implications and recommendations for technical and non-technical audiences.
• Develop and maintain dashboards, recurring reports and analytical products in Power BI and approved enterprise tools.
• Monitor performance, investigate material movements and explain underlying drivers.

Kenntnisse

SQL

Snowflake

Power BI

Statistical analysis

Customer segmentation

Campaign measurement

Excel

Python

Interpersonal communication

Team collaboration

Regulated data experience

Tools

Power BI

Snowflake

SQL

Jobbeschreibung

Racing and Wagering Western Australia (RWWA) is seeking an experienced Customer Insights Analyst to join our team on a permanent full-time basis. You will turn customer, wagering and market data into insights that influence commercial, customer and operational decisions, using SQL, Snowflake and Power BI to investigate customer behaviour and performance.

You will transform analysis into clear findings and recommendations, maintain dashboards and reports, and collaborate with a multidisciplinary