Customer Insights Analyst

RWWA; City Of Stirling; Hybrid; AUD 110,000 - 125,000; Full time

Benefits offered by this job

Hybrid work arrangements

Learning & development budgets

Modern facilities & parking

Wellbeing programs & Wellness Day

Employee benefits & recognition

Job summary

Racing and Wagering Western Australia (RWWA) is seeking an experienced Customer Insights Analyst to join our team on a permanent full-time basis. You will turn customer, wagering and market data into insights that influence commercial, customer and operational decisions, using SQL, Snowflake and Power BI to investigate customer behaviour and performance.

You will transform analysis into clear findings and recommendations, maintain dashboards and reports, and collaborate with a multidisciplinary

Qualifications

• A relevant tertiary qualification or equivalent practical experience in analytics, statistics, economics, business, marketing science, data science or a related discipline.
• Proficiency in SQL and experience working with cloud data platforms such as Snowflake.
• Experience developing dashboards and data visualisations in Power BI or an equivalent enterprise BI tool.
• Working knowledge of statistical analysis, customer segmentation and campaign or initiative measurement.
• Proficiency with Excel; experience with Python or another analytical programming language is desirable.
• Strong interpersonal and communication skills, with experience working collaboratively in a multi-disciplinary team.
• Experience with customer, transactional, wagering, financial services or similarly regulated data is desirable.

Responsibilities

• Use SQL and approved analytical tools to prepare and analyse customer data.
• Apply business context and statistical techniques to interpret results, test explanations and identify material trends, risks and opportunities.
• Transform analysis into clear findings, implications and recommendations for technical and non-technical audiences.
• Develop and maintain dashboards, recurring reports and analytical products in Power BI and approved enterprise tools.
• Monitor performance, investigate material movements and explain underlying drivers.

Skills

SQL

Snowflake

Power BI

Statistical analysis

Customer segmentation

Campaign measurement

Excel

Python

Interpersonal communication

Team collaboration

Regulated data experience

Tools

Power BI

Snowflake

SQL

Job description

• Compensation: AUD 110,000 - AUD 125,000 - yearly

Company Description

About Us

The racing world is not just exciting, it brings communities together across the state. Racing and Wagering Western Australia (RWWA) is at the center of this world and more than 24,000 people choose to join us in our quest to forge a sustainable future for racing in WA.

Our business is unique, which means we can offer careers which are interesting, challenging and diverse. Our values are important to us so, to be successful, you’ll have to share them. We respect one another, are accountable for our goals, connecting with everyone and bringing excellence to achieve great outcomes. We work hard but have fun while we’re doing it.

Job Description

About the role

We are currently seeking an experienced Customer Insights Analyst to join our team on a Permanent Full-Time Basis.

As Customer Insights Analyst, you will turn customer, wagering and market data into insights that influence commercial, customer and operational decisions. Working with tools such as SQL, Snowflake and Power BI, you'll investigate customer behaviour and business performance, evaluate initiatives and translate complex data into clear recommendations for stakeholders.

• Use SQL and approved analytical tools to prepare and analyse customer data.
• Apply business context and statistical techniques to interpret results, test explanations and identify material trends, risks and opportunities.
• Transform analysis into clear findings, implications and recommendations for technical and non-technical audiences.
• Develop and maintain dashboards, recurring reports and analytical products in Power BI and approved enterprise tools.
• Monitor performance, investigate material movements and explain underlying drivers.

Qualifications

About you

• A relevant tertiary qualification or equivalent practical experience in analytics, statistics, economics, business, marketing science, data science or a related discipline.
• Proficiency in SQL and experience working with cloud data platforms such as Snowflake.
• Experience developing dashboards and data visualisations in Power BI or an equivalent enterprise BI tool.
• Working knowledge of statistical analysis, customer segmentation and campaign or initiative measurement.
• Proficiency with Excel; experience with Python or another analytical programming language is desirable.
• Strong interpersonal and communication skills, with experience working collaboratively in a multi-disciplinary team.
• Experience with customer, transactional, wagering, financial services or similarly regulated data is desirable.

Additional Information

Why join RWWA?

• Flexibility that works for you– hybrid arrangements that combine working from home with the benefits of our modern office.
• Investment in your growth– access to dedicated learning budgets and professional development support.
• A modern, people-first workplace– enjoy state-of-the-art facilities, wellness spaces, free parking, and secure end-of-trip amenities.
• Recognition that matters– competitive remuneration, employee benefits, and reward programs aligned to our RACE values: Respect, Accountability, Connection and Excellence.
• Wellbeing and support– access to mental health initiatives, wellness programs, and a paid Wellness Day.
• Community impact– contribute to safer wagering outcomes and positive community outcomes across WA.
  

As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.

At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly.

We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.