Customer-Focused Library Assistant - Flexible Hours

Fraser Coast; Hervey Bay; Remote; AUD 41,000 - 54,000; Full time

Job summary

Fraser Coast Regional Council's library team is seeking a customer-focused library assistant who enjoys helping people and delivering positive experiences for our community. You will work across branches with friendly colleagues and use library technology to answer inquiries and assist with everyday library operations.

You will support circulation tasks, member registrations, enquiries, and reference questions, and help with library programs.

Qualifications

• Customer-focused with strong communication skills.
• Ability to assist with circulation, loans, and returns.
• Experience with library technology and catalog/e-library.
• Willingness to support library programs.
• Valid driver licence class C or CA.
• Working with Children Blue Card.
• First Aid and CPR certification is a plus.

Responsibilities

• Perform circulation duties at library branches.
• Assist customers with enquiries and inter-library loans.
• Help customers with orientation and use of equipment including the catalogue and kiosks.
• Support library programs as required.

Skills

Customer service

Communication

Tech savvy

Team player

Adaptable

Tools

Library catalog system

Inter-library loan system

Job description

Fraser Coast Regional Council's library team is seeking a customer-focused library assistant who enjoys helping people and delivering positive experiences for our community. You will work across branches with friendly colleagues and use library technology to answer inquiries and assist with everyday library operations.

You will support circulation tasks, member registrations, enquiries, and reference questions, and help with library programs.