Casual Library Assistant

Fraser Coast; Hervey Bay; Remote; AUD 41,000 - 54,000; Full time

Job summary

Fraser Coast Regional Council's library team is seeking a customer-focused library assistant who enjoys helping people and delivering positive experiences for our community. You will work across branches with friendly colleagues and use library technology to answer inquiries and assist with everyday library operations.

You will support circulation tasks, member registrations, enquiries, and reference questions, and help with library programs.

Qualifications

• Customer-focused with strong communication skills.
• Ability to assist with circulation, loans, and returns.
• Experience with library technology and catalog/e-library.
• Willingness to support library programs.
• Valid driver licence class C or CA.
• Working with Children Blue Card.
• First Aid and CPR certification is a plus.

Responsibilities

• Perform circulation duties at library branches.
• Assist customers with enquiries and inter-library loans.
• Help customers with orientation and use of equipment including the catalogue and kiosks.
• Support library programs as required.

Skills

Customer service

Communication

Tech savvy

Team player

Adaptable

Tools

Library catalog system

Inter-library loan system

Job description

Job Description

At Fraser Coast Regional Council our people are our most important asset and central to achieving our purpose of Building Better Communities Together.

What we are looking for:

We're looking for a customer-focused team player who enjoys helping people and creating positive experiences for our community. You'll have strong communication skills, confidence using technology, and an understanding of library services and daily operations. If you're adaptable, enjoy working collaboratively, and can assist a diverse range of customers with professionalism and care, we'd love to hear from you.

What your day will look like:

• Perform a range of circulation duties at FCRC Library branches such as membership registration, issues, returns and reservation processes.
• Assist library customers with enquiries, requests including suggestions for purchase and inter-library loans, and reference questions
• Provide assistance to customers in library orientation, services and use of library equipment including the catalogue, e-library, kiosks and other library technology.
• Assist with library programs as required

About the Candidate

• Valid class C or CA driver licence (learner, provisional or open) to drive a vehicle in Queensland.
• Working with Children Blue Card

What's nice to have:

• Current First Aid and CPR certificate, We understand that not all candidates will meet every selection criterion. If you have the right approach and the ability to contribute effectively, we welcome your application.

Work Environment

• Values based culture
• Employee discount shopping program
• Professional development
• Flexible working arrangements including work from home
• Study assistance program
• Novated leasing
• 24/7 access to Employee Assistance Program
• Paid maternity and paternity leave
• Paid emergency services leave
• Uniform subsidy
• Years of service rewards