Community Library Officer - Connect, Create & Learn

Sunshine Coast Regional Council; Caloundra; On-site; AUD 85,000 - 91,000; Full time

Job summary

Sunshine Coast Council’s Arts, Heritage and Libraries Branch seeks a Library Officer to create welcoming, engaging library experiences. You’ll deliver customer service, connect customers with information and technology, and support programs that encourage learning and community participation.

Work in a dynamic team with opportunities to assist on digital services, library resources and community projects while upholding the Council’s commitment to lifelong learning and literacy.

Qualifications

• A Certificate III in Library and Information Services or equivalent qualification/experience.
• Strong customer service and communication skills.
• Experience using technology and digital platforms, with the confidence to support others to do the same.
• Excellent organisational skills and the ability to adapt in a fast-paced environment.
• A collaborative and proactive approach to working within a team.
• A passion for promoting literacy, learning and access to information.
• Ability to work regular weekends (any 5 in 7), including early morning and evening work.
• Full-time: 5 days in any 7 days; Part-time: 29 hours per week, in any 7 days.
• Current Blue Card or ability to obtain one.

Responsibilities

• Deliver outstanding customer service and information assistance to library customers.
• Promote and facilitate library programs, story times, workshops, events and outreach activities.
• Support customers in accessing digital resources, technology and online services.
• Provide reference and information services, including online information retrieval and inter-library loans.
• Maintain library collections, shelving, displays and inviting community spaces.
• Assist customers with library technology, equipment and digital literacy skills.
• Support and guide staff and volunteers in library systems, processes and procedures.

Skills

Customer service

Communication

Digital literacy

Team collaboration

Education

Certificate III in Library and Information Services

Tools

Library systems

Job description

Sunshine Coast Council’s Arts, Heritage and Libraries Branch seeks a Library Officer to create welcoming, engaging library experiences. You’ll deliver customer service, connect customers with information and technology, and support programs that encourage learning and community participation.

Work in a dynamic team with opportunities to assist on digital services, library resources and community projects while upholding the Council’s commitment to lifelong learning and literacy.